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NEO Digital

Topaz Systems TD-LBK156

Topaz Systems TD-LBK156

Regular price Dhs. 1,689.00 AED
Regular price Dhs. 1,740.00 AED Sale price Dhs. 1,689.00 AED
Sale Sold out
Tax included. Shipping calculated at checkout.

Shipping

Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Overview

The Topaz Systems TD-LBK156 is an advanced electronic signature capture pad that combines exceptional functionality with robust security to support a wide range of business applications. With its large display and enhanced connectivity features, this device is ideal for sectors requiring dependable and high-volume digital signature capture, such as financial institutions, government agencies, and healthcare providers.

Key Features

  • Expansive Touchscreen Display: Boasts a 15.6-inch full-color LCD screen, providing a spacious and clear platform for viewing and signing detailed electronic documents.
  • Superior Security Measures: Implements advanced encryption techniques to protect sensitive data during every transaction.
  • High Durability and Reliability: Engineered to withstand heavy use in busy environments, ensuring longevity and consistent operational excellence.
  • Easy Integration: Seamlessly integrates with existing systems thanks to its compatibility with various operating systems and its range of connectivity options.
  • Customizable Interface: Allows businesses to tailor the user experience to meet specific needs, including the ability to display company branding and customized instructions.

Product Quality and Performance

The TD-LBK156 is highly regarded for its build quality and reliability, capable of handling extensive daily operations without faltering. It offers precise signature recognition, ensuring that all captures are accurate and legally binding, making it a trusted tool for organizations that handle critical documents.

Specifications

  • Dimensions: 15" x 9.5" x 1.2"
  • Display Type: 15.6-inch LED-backlit LCD touchscreen
  • Active Signing Area: 13.6 inches wide
  • Security Protocols: Robust encryption standards including RSA, AES
  • Compatibility: Supports Windows, macOS, and Linux
  • Connectivity: USB and optional Wi-Fi for versatile networking

Purpose of Use

The TD-LBK156 is perfect for enterprises and public sector organizations that require a reliable platform for electronic signatures. It excels in environments where transaction security and document clarity are paramount, such as in legal settings, corporate boardrooms, or patient admission areas in hospitals.

How to Use

To effectively utilize the Topaz Systems TD-LBK156:

  1. Installation: Connect the signature pad to your system using USB or Wi-Fi, and install the necessary drivers and software.
  2. Configuration: Configure the device settings through the software to enhance security measures and customize the user interface.
  3. Daily Operations: Employ the pad to capture signatures for agreements, contracts, or administrative processes, benefiting from its high-resolution display and responsive interface.
  4. Maintenance: Maintain the device by regularly cleaning the touchscreen and updating the software as needed to ensure optimal performance and security.

Supported OS/Application/Industries

This signature pad is adaptable and supports multiple operating systems, making it suitable for various industries, particularly those where documentation accuracy and security are crucial. It's an invaluable asset for enhancing workflow efficiencies in high-stake areas.

Benefits & Compatibility

  • Enhanced Security: Provides top-tier security for all transactions, ensuring compliance with global standards.
  • Improved Efficiency: Reduces the time spent on document processing, streamlining operations and enhancing customer satisfaction.
  • Adaptability: Offers features that can be tailored to specific industry needs, from healthcare to financial services.

Warranty and FAQs

The TD-LBK156 comes with a comprehensive one-year warranty that covers defects and support. NEO Digital's FAQ section offers practical solutions to common setup and operational questions, helping users maximize the device’s capabilities.

Delivery Services (UAE)

NEO Digital ensures rapid and secure delivery services across the UAE, with a focus on customer satisfaction and timely setup.

After Sales Support

Our dedicated after-sales support team is on hand to assist with any queries or issues, ensuring seamless integration and operation of your Topaz Systems TD-LBK156.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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