NEOTECH
Receipt Printer - Rongta Ace G1Y
Receipt Printer - Rongta Ace G1Y
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Product Title
ACE G1Y 58mm Thermal Receipt Printer
Overview
The ACE G1Y 58mm Thermal Receipt Printer stands out as a compact, versatile solution designed to boost the efficiency of small businesses. With its unique blend of high-speed printing, multiple connectivity options, and user-friendly design, this printer is an essential tool for retail, hospitality, healthcare, and other small business environments.
Product Description
This sleek, stylish printer not only enhances the aesthetic of your business but also promises durability and reliability. Its auto-cutter feature, combined with a voice alarm and prompt system, ensures smooth operation and a long service life. NFC functionality allows for convenient contactless interactions, enhancing user experience.
Key Features
- Exquisite Design with Auto Cutter: Adds sophistication to your setup.
- High-Speed Printing: Achieves up to 90mm per second, reducing wait times.
- Versatile Connectivity: Offers USB, Bluetooth, and Wi-Fi connections.
- User-Friendly: Simple operation accessible to all skill levels.
- Voice Alarm & Prompts: For efficient and error-free printing.
- NFC Functionality: Enables easy, contactless transactions.
Quality and Performance
Crafted for performance, the ACE G1Y ensures clear, legible receipts with a high printing speed and resolution. It's built to last, with a mean cycles between failure (MCBF) of 5 million lines and a printer head life of over 100km, demonstrating its reliability and durability.
Specifications
- Printing Speed: Up to 90mm/s
- Connectivity: USB, Bluetooth, Wi-Fi
- Compatibility: Windows, Android, iOS
- Printing Method: Direct Thermal
- Effective Printing Width: 48mm
Purpose of Use
Ideal for businesses in retail, hospitality, healthcare, and more, this printer is designed to meet the needs of fast-paced environments, providing quick, efficient, and high-quality printing solutions.
Supported Operating Systems (OS)
Compatible with Windows, Android, and iOS, ensuring broad device compatibility.
Supported Applications
Works seamlessly with a variety of applications across retail, hospitality, and healthcare sectors.
Supported Industries
Specially designed for industries requiring efficient, reliable receipt printing, such as restaurants, department stores, convenience stores, and supermarkets.
Benefit Effect
Enhances operational efficiency, reduces waiting times for customers, and supports a wide range of business applications, providing a versatile solution for any small business.
Warranty Information
Includes comprehensive warranty terms, covering key components and offering dedicated service and support to ensure customer satisfaction and peace of mind.
Delivery Services (UAE Coverage)
Our delivery service spans across the UAE, including major cities and emirates like Dubai, Abu Dhabi, Al Ain, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain, promising fast and reliable delivery.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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