NEOTECH
Weighing Scale - Rongta Aurora S1L
Weighing Scale - Rongta Aurora S1L
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Product Title: Aurora S1L Label Scale - Accurate Price Computing for Retail
Product Overview: The Aurora S1L label scale is a versatile solution designed for retail environments, such as grocery stores, supermarkets, and delis. It offers accurate price computing, a large 15" LCD display for product information and promotions, high capacity (up to 30 kg) with precision (2 g resolution), seamless integration with POS systems, and a built-in thermal printer for on-the-fly label printing. Its moisture-resistant design, configurable features, and easy maintenance make it an ideal choice for accurate price computing in retail.
Full Description: The Aurora S1L label scale is a comprehensive solution for accurate price computing in retail environments. With its large 15" LCD display, it not only provides weight and price information but also serves as a platform for promotional content and product details, enhancing the shopping experience for customers.
This label scale boasts a high capacity of up to 30 kg, making it suitable for a wide range of products, including fresh produce, meats, and dairy items. Its exceptional precision, with a 2 g resolution, ensures that every measurement is reliable and accurate.
For seamless integration with your point-of-sale (POS) system and other peripherals, the Aurora S1L supports various connectivity options, including RS-232, USB, and Ethernet.
One of its standout features is the built-in thermal printer, which allows you to print labels with barcodes, product information, and prices instantly. This simplifies the labeling process and ensures that your products are clearly and accurately labeled.
The moisture-resistant design of the Aurora S1L protects it from potential damage due to moisture or spills, ensuring its durability and longevity. Additionally, the scale offers configurable features such as tare weighing, preset keys for commonly used products, and multi-language support, allowing you to customize it to suit your specific needs.
Maintenance is a breeze thanks to its removable stainless steel platter and compact design, which not only makes cleaning easy but also saves valuable counter space in your retail establishment.
With the Aurora S1L label scale, you can elevate your retail operations, streamline price computing, and provide your customers with accurate and transparent pricing information.
Specifications:
- Display: 15" LCD
- Capacity: Up to 30 kg
- Resolution: 2 g
- Connectivity: RS-232, USB, Ethernet
- Printer: Built-in Thermal Printer
- Design: Moisture-Resistant, Stainless Steel Platter
Use in Applications:
- Grocery Stores
- Supermarkets
- Delis
- Retail Environments
Use in Industries:
- Retail
- Food Retail
- Supermarkets
- Hospitality
Delivery Services:
"Experience unparalleled convenience with our seamless delivery services covering Dubai, Abu Dhabi, Al Ain, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Fast and reliable delivery guaranteed."
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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