NEOTECH
Aurora Y1 Touch POS Scale - All-in-One Solution
Aurora Y1 Touch POS Scale - All-in-One Solution
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Discover Aurora Y1 PC-Based POS Weighing Scale with built-in label printer, large LCD, and durable design. Ideal for retail & supermarkets.
Product Overview: Streamline your retail operations with the Aurora Y1 Touch POS Weighing Scale. Designed for modern retail environments, this PC-based, all-in-one scale combines advanced price computing, label printing, and sales management in a single compact device. Its durable build and user-friendly interface make it an ideal solution for busy supermarkets, grocery stores, bakeries, and delis.
Product Description: The Aurora Y1 Touch POS Scale is your professional retail solution, engineered to simplify weighing, pricing, and labeling tasks. Featuring a large LCD display and built-in thermal printer, this touch scale enhances accuracy and efficiency. Its robust stainless steel weighing pan and rugged ABS housing ensure long-lasting performance, even in high-traffic environments. Compatible with multiple POS software systems and supporting versatile connectivity, the Aurora Y1 is a reliable asset for retail businesses.
Key Features:
- Large, clear LCD display for precise reading
- Built-in thermal printer for custom labels with QR codes & barcodes
- Durable stainless steel weighing pan & ABS housing
- User-friendly interface with programmable hotkeys & PLUs
- Seamless POS software compatibility
- Versatile connectivity: Ethernet, USB, RS232
Specifications:
- Display: Large LCD
- Printer: Thermal label printing (logos, barcodes, QR codes)
- Build: Stainless steel pan, ABS plastic body
- Interface: Custom hotkeys, PLUs
- Connectivity: Ethernet, USB, RS232
Supported OS/Application/Industries: Compatible with major POS software applications used in:
- Supermarkets
- Grocery Stores
- Delis
- Bakeries
- Retail outlets
Benefits & Compatibility: The Aurora Y1 enhances retail operations by combining weighing, pricing, and labeling in one device. Its seamless POS software compatibility and durable design offer unmatched efficiency and accuracy.
Purpose of Use: Ideal for businesses needing precise price computation, weight management, and label printing. Perfect for grocery stores, delis, bakeries, and retail outlets.
How to Use: Place the product on the stainless steel pan. Enter or scan product details. The display shows weight and price. Print custom labels instantly with logos, QR codes, or barcodes. Connect via Ethernet, USB, or RS232 to your POS system.
Packaging/Weight/Dimension:
- Packaging: Secure, protective box
- Weight: 9.5 KG (Approx.)
- Dimensions: 470mm x 410mm x 250mm
Warranty & FAQs: Includes a 1-year warranty. For assistance, visit our Product Services Page. Contact sales if you encounter any product issues. If unresolved, an RMA process will be initiated.
FAQs:
- Is it compatible with supermarket POS systems? Yes.
- Can I print custom labels? Yes, with barcodes, logos & QR codes.
Performance, Quality, Durability & Reliability: Built to perform reliably in high-traffic retail environments. Its durable materials meet industry standards, ensuring long-lasting use. Rated highly by customers for accuracy, efficiency, and robust performance.
Best Price Guarantee: We offer the best price for Aurora Y1 in the UAE. If you find a lower price elsewhere, we will match it.
Shop Today & Receive Your Delivery Across the UAE!: Enjoy fast, reliable delivery in Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah & Umm Al Quwain. Shop now and experience seamless delivery.
Request for Customer Reviews & Testimonials: Share your experience with the Aurora Y1 Touch POS Scale. Help others make informed decisions.
After Sales Support: We provide exceptional after-sales support. Contact us anytime for assistance.
Get in Touch: For inquiries, support, or feedback about this product, contact our customer service team. We are ready to assist.
Stock Availability: Please contact us to verify stock availability before placing your order. Most items are in stock; non-standard items can be arranged within 10-15 working days.
Disclaimer: All product details are for informational purposes and may change without notice. Images are for illustration only. Verify specifications, availability, and pricing with our sales team before purchase.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52





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