NEOTECH
Bixolon SLP-TX400DEG Label Printer
Bixolon SLP-TX400DEG Label Printer
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Bixolon SLP-TX400DEG Label Printer
Overview:
The Bixolon SLP-TX400DEG is a high-performance thermal transfer label printer that excels in demanding environments such as logistics, manufacturing, and retail. Its robust design and advanced printing capabilities make it ideal for high-volume applications.
Product Description:
The Bixolon SLP-TX400DEG offers versatile media handling, high durability, and enhanced connectivity options, including USB, Serial, and Ethernet. This printer is designed to meet the needs of businesses that require reliable and efficient label printing for inventory management, shipping, and product identification.
Key Features:
- Thermal Transfer & Direct Thermal Printing: Ensures durable labels that withstand extreme conditions.
- Fast Print Speed: Up to 7 inches per second, improving productivity in busy settings.
- 203 dpi Resolution: Delivers crisp and clear labels for easy scanning and readability.
- Wide Media Compatibility: Handles label widths up to 116mm, accommodating a variety of labeling needs.
- Triple Interface: USB, Serial, and Ethernet connectivity for flexible integration into existing systems.
Product Quality and Performance:
Built for durability and reliability, the SLP-TX400DEG features a rugged metal case and a long-life print head and cutter, making it suitable for continuous operation in industrial environments.
Specifications:
- Model: Bixolon SLP-TX400DEG
- Print Method: Thermal transfer and direct thermal
- Print Speed: Up to 178 mm/sec (7 ips)
- Resolution: 203 dpi
- Interfaces: USB, Serial, Ethernet
- Max Print Width: 108 mm (4.25 inches)
- Dimensions: 214mm x 310mm x 200mm
- Weight: 2.85 kg
Purpose of Use:
The SLP-TX400DEG is designed for sectors requiring robust label printing, such as warehousing, logistics, retail, and healthcare. It is especially useful for printing large volumes of shipping labels, product tags, and compliance labels efficiently.
How to Use:
Connect the SLP-TX400DEG to your network or computer using the appropriate interface, load the media and ribbon, configure the settings through the provided software, and start printing. Its user-friendly design facilitates quick setup and operation.
Supported OS/Application/Industries:
This printer supports Windows, Linux, and macOS, making it highly adaptable for integration into diverse IT environments. It's ideal for applications that need durable labels that can withstand environmental challenges such as moisture, heat, and abrasion.
Benefits & Compatibility:
The SLP-TX400DEG enhances operational efficiencies with its high-speed printing and supports a range of media types, making it highly versatile. The printer's connectivity options ensure easy integration with various business systems, enhancing workflow automation.
Warranty and FAQs:
NEO Digital provides a one-year warranty on the Bixolon SLP-TX400DEG, offering support for any defects or operational issues. Our comprehensive FAQ section on the website provides further assistance with common queries and troubleshooting tips.
Delivery Services (UAE):
We ensure rapid and secure delivery of the Bixolon SLP-TX400DEG across the UAE, helping businesses enhance their label printing capabilities without delay.
After Sales Support:
Our commitment to customer satisfaction includes providing excellent after-sales support, ensuring that any issues with the Bixolon SLP-TX400DEG are resolved quickly and effectively to maintain your business operations smoothly.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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