NEOTECH
Bixolon SPP-R200BG Portable Receipt Printer
Bixolon SPP-R200BG Portable Receipt Printer
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Bixolon SPP-R200BG Portable Receipt Printer
Overview:
The Bixolon SPP-R200BG is a lightweight and durable portable receipt printer, designed to meet the demands of on-the-go printing in sectors like retail, hospitality, and field services. Its compact design and robust performance make it an ideal choice for businesses that require mobility and efficiency.
Product Description:
The Bixolon SPP-R200BG offers exceptional portability and reliability for printing receipts and tickets anywhere. This printer features advanced Bluetooth connectivity, allowing seamless integration with mobile devices and POS systems. It supports a print speed of up to 90 mm/sec, ensuring quick and high-quality receipts, enhancing customer service and operational efficiency.
Key Features:
- Bluetooth Connectivity: Provides reliable and secure wireless connection to mobile devices and systems.
- High-Speed Printing: Delivers fast print speeds up to 90 mm/sec for efficient service.
- Compact and Lightweight Design: Easy to carry and use in mobile environments, with a rugged construction that withstands drops and environmental exposure.
- Long Battery Life: Equipped with a long-lasting battery suitable for extended use without frequent recharging.
- Easy Paper Loading: Drop-in paper loading mechanism for quick and hassle-free paper replacement.
Product Quality and Performance:
Built to perform in various environments, the SPP-R200BG is engineered with a durable design that includes resistance to water and dust, making it suitable for outdoor use. Its thermal printing technology ensures consistent, high-quality output without the need for ink or cartridges.
Specifications:
- Model: Bixolon SPP-R200BG
- Print Method: Direct thermal
- Print Speed: Up to 90 mm/sec
- Interfaces: Bluetooth, USB
- Print Width: Up to 58 mm
- Dimensions: 79.5mm x 126.7mm x 43.6mm
- Weight: 252 g (including battery)
Purpose of Use:
Ideal for mobile sales teams, delivery services, and field technicians, the SPP-R200BG enhances transaction capabilities wherever mobile printing is needed. It is especially useful in environments such as outdoor markets, food trucks, and when conducting business remotely.
How to Use:
To use the SPP-R200BG, pair it with a mobile device via Bluetooth, load the thermal paper, and configure it through the mobile app or software used for transactions. The printer's intuitive interface facilitates easy operation for all users.
Supported OS/Application/Industries:
The SPP-R200BG is compatible with major operating systems including iOS, Android, and Windows, making it highly adaptable for various mobile applications across industries like retail, hospitality, and logistics.
Benefits & Compatibility:
The printer's portability and fast printing capabilities significantly enhance operational efficiency and customer satisfaction. Its robust connectivity and compatibility with various devices make it an excellent investment for businesses seeking to improve their mobile transaction processes.
Warranty and FAQs:
NEO Digital offers a one-year warranty on the Bixolon SPP-R200BG, ensuring support for any technical issues. Our FAQ section provides insights into maximizing the utility and troubleshooting common problems.
Delivery Services (UAE):
We ensure prompt and reliable delivery across the UAE, allowing businesses to quickly implement the SPP-R200BG and improve their service offerings.
After Sales Support:
Our commitment to customer satisfaction includes comprehensive after-sales support to ensure that any issues with the Bixolon SPP-R200BG are addressed promptly, maintaining uninterrupted business operations.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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