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NEOTECH

Bixolon SPP-R310 Portable Receipt Printer

Bixolon SPP-R310 Portable Receipt Printer

Regular price Dhs. 1,595.00 AED
Regular price Dhs. 1,466.00 AED Sale price Dhs. 1,595.00 AED
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Tax included. Shipping calculated at checkout.

Shipping

Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024


Overview:

The Bixolon SPP-R310 is a compact and rugged portable receipt printer designed for use in mobile environments across retail, hospitality, and logistics sectors. It offers high durability and flexibility to meet the demands of on-the-go printing.

Product Description:

The Bixolon SPP-R310 enhances mobile operations with its robust design and advanced connectivity features, including Bluetooth, Wi-Fi, and USB. It supports fast thermal printing, making it ideal for quick receipt issuance directly from mobile devices and computers.

Key Features:

  • Wireless and Wired Connectivity: Includes Bluetooth, Wi-Fi, and USB options for versatile linking to various devices.
  • Fast Printing Speed: Achieves up to 100 mm per second, ensuring quick customer service.
  • Compact and Durable: Features a rugged design with a 2.1-meter drop resistance and IP54 rating against dust and water splashes.
  • Long Battery Life: Equipped with a long-lasting battery suitable for full shifts without the need for recharging.
  • Easy to Use: Supports easy paper loading and intuitive indicators for status updates.

Product Quality and Performance:

The SPP-R310 is engineered for reliability in challenging outdoor or mobile settings. It’s designed to endure drops, environmental exposure, and continuous use, making it a reliable tool for mobile workers.

Specifications:

  • Model: Bixolon SPP-R310
  • Print Method: Direct thermal
  • Print Speed: Up to 100 mm/sec
  • Interfaces: Bluetooth, Wi-Fi, USB
  • Print Width: Up to 72 mm
  • Dimensions: 116.8mm x 141.0mm x 54.0mm
  • Weight: 530 g (including battery)

Purpose of Use:

Ideal for applications requiring mobile sales, field service operations, and dynamic retail environments. It excels in scenarios where workers need to issue receipts or tickets directly at the point of interaction with customers.

How to Use:

To get started with the SPP-R310, connect it to a mobile device or computer via Bluetooth, Wi-Fi, or USB, load the thermal paper, and configure the printing preferences through your application. Its operational simplicity allows for quick deployment in field settings.

Supported OS/Application/Industries:

The SPP-R310 supports a range of operating systems including Android, iOS, and Windows. It is particularly beneficial for the retail, hospitality, and logistics sectors, where efficient and reliable mobile printing is crucial.

Benefits & Compatibility:

This printer offers significant advantages in mobility, speed, and reliability. Its robust connectivity and compatibility with multiple devices ensure seamless integration into existing systems, enhancing workflow efficiency.

Warranty and FAQs:

NEO Digital offers a one-year warranty on the Bixolon SPP-R310, covering any defects and providing support for optimal use. Our FAQ section on the website helps users troubleshoot common issues and maximizes the printer's performance.

Delivery Services (UAE):

We ensure timely and secure delivery across the UAE, helping businesses implement efficient mobile printing solutions swiftly.

After Sales Support:

Our commitment to customer satisfaction includes thorough after-sales support, ensuring that any issues with the Bixolon SPP-R310 are promptly addressed to keep your business operations running smoothly.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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