NEOTECH
Bixolon SPP-R410 Portable Receipt Printer
Bixolon SPP-R410 Portable Receipt Printer
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview:
The Bixolon SPP-R410 is a robust portable receipt printer designed for high-performance printing tasks in mobile environments. It's particularly suited for sectors like retail, logistics, and field services where efficiency and reliability are crucial.
Product Description:
The Bixolon SPP-R410 enhances on-the-go printing with its wireless connectivity and durable design. This printer is built to withstand the rigors of outdoor and mobile use, offering Bluetooth and Wi-Fi connectivity for seamless integration with any mobile system. With its fast printing speeds and wide media compatibility, the SPP-R410 ensures high-quality receipts and labels are always at hand.
Key Features:
- High-Speed Printing: Outputs receipts at up to 90 mm per second, speeding up transactions and reducing wait times.
- Advanced Connectivity: Features Bluetooth and Wi-Fi options, enabling reliable connection to smartphones, tablets, and PCs.
- Durable Build: Designed to endure drops from up to 2.1 meters and features IP54 dust and water resistance for tough environments.
- Long Battery Life: Equipped with a powerful battery that supports continuous printing, ideal for full-day operations.
- Wide Media Support: Accommodates various media widths up to 104 mm, making it versatile for both receipt and label printing.
Product Quality and Performance:
The SPP-R410 is engineered for endurance and performance, featuring a thermal print head designed for longevity and a rugged exterior that can handle the demands of mobile and outdoor applications. Its reliability and speed make it a top choice for professionals who need a dependable printing solution on the move.
Specifications:
- Model: Bixolon SPP-R410
- Print Method: Direct thermal
- Print Speed: Up to 90 mm/sec
- Resolution: 203 dpi
- Interfaces: Bluetooth, Wi-Fi, USB
- Print Width: Up to 104 mm
- Dimensions: 160mm x 140mm x 74mm
- Weight: 556 g (including battery)
Purpose of Use:
The SPP-R410 is ideal for mobile sales environments, delivery services, and field operations where quick, reliable receipt printing is required. It’s perfect for generating transaction records in retail settings, printing delivery receipts in logistics, or issuing tickets in transportation and entertainment venues.
How to Use:
To operate the SPP-R410, connect it to your mobile device or computer via Bluetooth, Wi-Fi, or USB, load the thermal paper or labels, and start printing directly through your preferred application. Its intuitive design allows for easy paper loading and operation, minimizing training time and maximizing productivity.
Supported OS/Application/Industries:
This printer supports iOS, Android, and Windows, making it flexible for integration into various business systems. It's highly beneficial for industries that require efficient, portable, and robust printing solutions, such as retail, logistics, hospitality, and field services.
Benefits & Compatibility:
The SPP-R410 offers significant advantages in mobility, efficiency, and ease of use. Its compatibility with multiple operating systems and its ability to handle a variety of print media make it a highly adaptable tool for numerous business scenarios.
Warranty and FAQs:
NEO Digital provides a one-year warranty on the Bixolon SPP-R410, ensuring support for any technical issues. Our FAQ section on the website offers valuable information for troubleshooting and maximizing the printer’s functionality.
Delivery Services (UAE):
We ensure prompt and reliable delivery across the UAE, enabling businesses to enhance their operational capabilities swiftly with the SPP-R410.
After Sales Support:
Our commitment to customer satisfaction extends beyond sales, offering comprehensive after-sales support to ensure that the Bixolon SPP-R410 meets and exceeds your printing needs.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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