NEOTECH
Bixolon SPP-R410 Portable Receipt Printer
Bixolon SPP-R410 Portable Receipt Printer
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Bixolon SPP-R410 Portable Receipt Printer
Overview:
The Bixolon SPP-R410 is a high-performance portable receipt printer designed for a range of applications in retail, logistics, and field services. Its robust wireless connectivity and long-lasting battery life make it ideal for businesses requiring efficient on-the-go printing solutions.
Product Description:
The Bixolon SPP-R410 stands out with its exceptional durability and advanced connectivity options, including Bluetooth, Wi-Fi, and USB. This printer supports fast printing speeds up to 90 mm/sec, ensuring quick and reliable receipt production. Its compact design and resistance to environmental factors like dust and water make it an excellent choice for outdoor and mobile environments.
Key Features:
- Wireless and Wired Connectivity: Offers Bluetooth, Wi-Fi, and USB for versatile linking with various devices.
- High-Speed Printing: Capable of printing at speeds up to 90 mm/sec, enhancing transaction efficiency.
- Rugged Design: Engineered to withstand drops and exposure to dust and water, ideal for demanding settings.
- Extended Battery Life: Facilitates continuous operation with a long-lasting battery, suitable for full workdays.
- Easy Paper Loading: Drop-in paper loading simplifies media replacement, which is crucial in mobile scenarios.
Product Quality and Performance:
Constructed to endure the challenges of field use, the SPP-R410 features a robust build quality and reliable printing mechanism that can handle high-volume tasks without compromising performance. Its thermal print technology delivers consistently clear and sharp receipts.
Specifications:
- Model: Bixolon SPP-R410
- Print Method: Direct thermal
- Print Speed: Up to 90 mm/sec
- Resolution: 203 dpi
- Interfaces: Bluetooth, Wi-Fi, USB
- Print Width: Up to 104 mm
- Dimensions: 160mm x 140mm x 74mm
- Weight: 556 g (including battery)
Purpose of Use:
This printer is particularly beneficial for mobile workers in retail, logistics, and field services who need to issue receipts or tickets directly at the point of service. Its portability and quick print speeds are ideal for reducing customer wait times and improving service delivery in fast-paced environments.
How to Use:
To get started with the SPP-R410, connect it to a mobile device or computer via Bluetooth, Wi-Fi, or USB, load the thermal paper, and begin printing through the compatible application or software. Its user-friendly interface allows for quick adjustments and easy maintenance.
Supported OS/Application/Industries:
The SPP-R410 is compatible with various operating systems including iOS, Android, and Windows, making it highly adaptable for use with different mobile applications and software solutions across industries requiring efficient mobile printing.
Benefits & Compatibility:
The SPP-R410 enhances operational efficiencies with its high-speed printing and versatile connectivity options. Its robust construction and compatibility with multiple devices ensure seamless integration and reliability in mobile and outdoor applications.
Warranty and FAQs:
NEO Digital offers a one-year warranty on the Bixolon SPP-R410, covering technical support and potential defects. Our FAQ section on the website provides helpful information for troubleshooting and maximizing the utility of the printer.
Delivery Services (UAE):
We ensure fast and reliable delivery across the UAE, helping businesses quickly benefit from the mobile printing capabilities of the SPP-R410.
After Sales Support:
Our commitment to customer satisfaction includes extensive after-sales support, ensuring that any issues with the Bixolon SPP-R410 are swiftly resolved to maintain uninterrupted business operations.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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