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NEOTECH

Bixolon SRP-330IICOSK Receipt Printer

Bixolon SRP-330IICOSK Receipt Printer

Regular price Dhs. 466.00 AED
Regular price Dhs. 513.00 AED Sale price Dhs. 466.00 AED
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Tax included. Shipping calculated at checkout.

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Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Overview:

The Bixolon SRP-330IICOSK is a thermal receipt printer designed for high-volume applications in retail and hospitality settings. It combines reliability, user-friendly features, and cost-effectiveness to meet the demands of busy environments.

Product Description:

The Bixolon SRP-330IICOSK stands out for its robust performance and economical printing solutions. It supports both thermal transfer and direct thermal printing, offering flexibility and efficiency. The printer features dual interfaces, USB and Serial, ensuring compatibility with various POS systems.

Key Features:

  • High-Speed Printing: Outputs receipts at up to 220mm per second, minimizing customer wait times.
  • Thermal Printing Technology: Ensures high-quality prints with excellent durability against heat and humidity.
  • Dual Interface: Comes equipped with USB and Serial ports for seamless integration.
  • Easy-to-Load: Drop-in paper loading system simplifies the setup process, enhancing operational efficiency.
  • Cutter Option: Includes an auto-cutter with a lifespan of 1.5 million cuts, providing reliability and continuous operation.

Product Quality and Performance:

Designed to endure the rigors of heavy use, the SRP-330IICOSK features a durable print head and auto-cutter, making it suitable for continuous daily operation. It delivers consistently clear prints and is engineered to reduce maintenance needs and downtime.

Specifications:

  • Model: Bixolon SRP-330IICOSK
  • Print Method: Direct thermal
  • Print Speed: Up to 220 mm/sec
  • Resolution: 180 dpi
  • Interfaces: USB, Serial
  • Paper Width: 80 mm or 58 mm
  • Dimensions: 145mm x 198mm x 146mm
  • Weight: 1.37 kg

Purpose of Use:

This printer is ideal for high-traffic retail stores, food service establishments, and hospitality businesses that require reliable and fast receipt printing. It's particularly beneficial in settings where speed and printer uptime are critical to operational efficiency.

How to Use:

To use the SRP-330IICOSK, connect it to your point of sale system using the USB or Serial interface, load the paper roll, and adjust the settings via your POS software. It's designed for straightforward operation, allowing staff to easily replace paper rolls and maintain the printer with minimal training.

Supported OS/Application/Industries:

The printer is compatible with various operating systems, including Windows, making it versatile for integration into diverse business settings. Its robustness makes it especially suited for the retail, hospitality, and food service industries.

Benefits & Compatibility:

The SRP-330IICOSK enhances transaction efficiency with its quick printing capabilities. Its dual-interface design allows for easy integration into existing systems, reducing setup complexity and compatibility issues.

Warranty and FAQs:

NEO Digital offers a one-year warranty on the Bixolon SRP-330IICOSK, ensuring peace of mind with coverage for repairs or replacements. Our website hosts a comprehensive FAQ section that provides additional support for users.

Delivery Services (UAE):

We ensure timely and secure delivery of the Bixolon SRP-330IICOSK across the UAE, enabling businesses to quickly implement this advanced printing solution.

After Sales Support:

Our commitment to customer satisfaction extends beyond the sale, with dedicated after-sales support available to resolve any issues and ensure the printer meets your business needs effectively.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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