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NEOTECH

Bixolon SRP-350plus Receipt Printer

Bixolon SRP-350plus Receipt Printer

Regular price Dhs. 1,203.00 AED
Regular price Dhs. 1,323.00 AED Sale price Dhs. 1,203.00 AED
Sale Sold out
Tax included. Shipping calculated at checkout.

Shipping

Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Bixolon SRP-350plus Receipt Printer

Overview:

The Bixolon SRP-350plus is a renowned receipt printer favored for its exceptional speed and reliability, making it an ideal choice for high-volume retail and hospitality settings. Its robust functionality ensures continuous printing with minimal downtime.

Product Description:

The Bixolon SRP-350plus offers outstanding print speed and quality with a user-friendly design. It features thermal printing technology which ensures efficient, crisp, and clear receipts. The printer supports various connectivity options, including USB, Ethernet, and Bluetooth, facilitating easy integration into any existing POS system.

Key Features:

  • Fast Printing: Delivers receipts at speeds up to 300 mm/sec, reducing customer wait times.
  • High-Quality Output: Produces sharp prints with a resolution of 180 dpi, ideal for both receipts and coupons.
  • Versatile Connectivity: Includes options for USB, Ethernet, and Bluetooth interfaces, providing flexible installation choices.
  • Drop-In Paper Loading: Simplifies the loading process, enhancing operational efficiency.
  • Auto-Cutter Feature: Equipped with an auto-cutter rated for 1.8 million cuts, adding to the printer’s reliability and ease of use.

Product Quality and Performance:

The SRP-350plus is built to handle the demands of busy environments with its durable construction and long-lasting thermal print head. It is designed to perform consistently under high-usage conditions, making it a dependable choice for businesses that require frequent, fast printing.

Specifications:

  • Model: Bixolon SRP-350plus
  • Print Method: Thermal printing
  • Print Speed: Up to 300 mm/sec
  • Resolution: 180 dpi
  • Interfaces: USB, Ethernet, Bluetooth
  • Print Width: Up to 80 mm
  • Dimensions: 145mm x 203mm x 146mm
  • Weight: 1.65 kg

Purpose of Use:

This printer is perfect for applications in retail stores, fast food outlets, and hospitality venues where quick service is crucial. It is designed to facilitate smooth transactions with high-quality receipt printing.

How to Use:

To begin using the SRP-350plus, connect it to your point of sale via the appropriate interface, load the thermal paper roll, and adjust the settings through your POS software. The intuitive controls and simple paper loading mechanism allow for easy operation and maintenance.

Supported OS/Application/Industries:

The SRP-350plus supports various operating systems, including Windows, macOS, and Linux, ensuring it can be seamlessly integrated into diverse IT environments. It's particularly suitable for retail, hospitality, and any sector requiring efficient receipt management.

Benefits & Compatibility:

The SRP-350plus enhances transaction efficiency with its quick print speeds and supports a range of media types, making it highly versatile. Its robust connectivity options ensure it can easily adapt to various business operations, improving workflow and customer satisfaction.

Warranty and FAQs:

NEO Digital offers a standard one-year warranty on the Bixolon SRP-350plus, providing peace of mind with support for any manufacturing defects or operational issues. Our FAQ section provides insights into setup, troubleshooting, and maximizing printer performance.

Delivery Services (UAE):

We ensure fast and reliable delivery of the Bixolon SRP-350plus across the UAE, helping businesses quickly enhance their operational capabilities.

After Sales Support:

Our commitment to customer satisfaction includes comprehensive after-sales support, ensuring that any issues with the Bixolon SRP-350plus are resolved swiftly to keep your business running smoothly.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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