NEOTECH
Bixolon SRP-E300 Receipt Printer
Bixolon SRP-E300 Receipt Printer
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Bixolon SRP-E300 Receipt Printer
Overview:
The Bixolon SRP-E300 is a reliable and economical thermal receipt printer designed for various retail and hospitality environments. It combines high functionality with an affordable price, making it an ideal choice for businesses looking to enhance their point-of-sale operations.
Product Description:
The Bixolon SRP-E300 is known for its outstanding performance, robust design, and affordability. It supports a print speed of up to 220mm per second and offers a print resolution of 180 dpi, ensuring quick and clear receipts. Its energy-efficient design and long-lasting print head (150 km) make it a sustainable choice for businesses.
Key Features:
- High-Speed Thermal Printing: Speeds up to 220 mm/sec for efficient customer transactions.
- Eco-Friendly Features: Energy Star certified with paper-saving options that reduce usage by up to 25%.
- Connectivity Options: Comes equipped with USB and Ethernet interfaces, allowing for flexible installations.
- Compact Design: Small footprint that fits easily into tight spaces and modern retail environments.
- Drop-in Paper Loading: Simplifies the loading process, enhancing user convenience and reducing downtime.
Product Quality and Performance:
The SRP-E300 is built to withstand the demanding conditions of busy retail and hospitality settings. Its durable construction and reliable thermal printing technology provide consistent performance and longevity, making it a smart investment for businesses.
Specifications:
- Model: Bixolon SRP-E300
- Print Method: Direct thermal
- Print Speed: Up to 220 mm/sec
- Resolution: 180 dpi
- Interfaces: USB, Ethernet
- Paper Width: 80mm or 58mm
- Dimensions: 145mm x 198mm x 146mm
- Weight: 1.37 kg
Purpose of Use:
The SRP-E300 is ideal for a variety of applications including retail stores, food and beverage operations, and any point-of-sale location requiring fast and reliable receipt printing. It is particularly well-suited for environments where efficiency and cost-effectiveness are priorities.
How to Use:
To use the SRP-E300, connect it to your POS system via USB or Ethernet, load the thermal paper roll, and configure the settings on your POS software. It is designed for easy operation, allowing for quick setup and maintenance.
Supported OS/Application/Industries:
This printer supports Windows, OPOS, JPOS, Linux, and Mac OS, ensuring compatibility with a wide range of POS systems commonly used in the retail and hospitality sectors.
Benefits & Compatibility:
The SRP-E300 increases checkout efficiency with its fast printing capabilities and reduces operational costs through its energy-efficient design and paper-saving features. Its versatile connectivity and compact size make it easy to integrate into existing systems and workspaces.
Warranty and FAQs:
NEO Digital offers a comprehensive one-year warranty on the Bixolon SRP-E300, covering parts and labor for any defects. Our detailed FAQ section provides helpful information for troubleshooting and maximizing the use of the printer.
Delivery Services (UAE):
We provide prompt and reliable delivery services across the UAE, ensuring that businesses can quickly benefit from the capabilities of the SRP-E300 without delay.
After Sales Support:
Our commitment to customer satisfaction includes extensive after-sales support, ensuring that any issues with the SRP-E300 are resolved promptly to maintain optimal operational efficiency.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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