NEOTECH
CITIZEN CT-S310II: Eco-Conscious and Cost-Effective Printing Solution (White)
CITIZEN CT-S310II: Eco-Conscious and Cost-Effective Printing Solution (White)
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
CITIZEN CT-S310II: Eco-Conscious and Cost-Effective Printing Solution (White)
Overview:
Introducing the CITIZEN CT-S310II, the forefront of eco-friendly printing technology. Designed with both the environment and the end-user in mind, this compact and advanced receipt and barcode printer not only supports your business's operational needs but also champions sustainability. Featuring an ENERGY STAR® rated power supply and paper-save function, it's crafted from halogen-free materials and recycled packaging, making it a top choice for environmentally conscious businesses.
Product Description:
The CITIZEN CT-S310II sets the standard for environmentally responsible printing with its low power consumption and halogen-free design. With the ability to accommodate variable paper widths and an easy maintenance cutter, this printer offers not just versatility but also high durability with patented long life printing (LLP) technology capable of extending print life to over 200km. It’s perfect for businesses looking to reduce their ecological footprint without compromising on performance and reliability.
Key Features:
- High-Speed Printing: Up to 160mm/sec for efficient service.
- Multiple Paper Widths: Supports 58 and 80 mm paper, catering to diverse printing needs.
- Energy Efficient: Includes a power-saving USB mode and an ENERGY STAR® certification.
- Futureproof: Equipped with dual interfaces (serial and USB) for comprehensive connectivity.
- User-Friendly Design: Top paper exit and easy paper loading system ideal for fast-paced retail environments.
Specifications:
- Printing Speed: 160mm per second
- Paper Width: 58mm and 80mm options
- Interfaces: Serial, USB
- Energy Features: ENERGY STAR® power supply, USB power save mode
- Physical Dimensions: Compact design with options in black or white casing
Purpose of Use: The CT-S310II is designed for high-efficiency retail environments requiring dependable receipt and barcode printing. It’s especially suited for businesses aiming to improve their sustainability practices while maintaining high operational standards.
Supported Industries: Ideal for retail, hospitality, and service industries where fast, reliable printing is crucial and environmental impact is a consideration.
Benefits & Compatibility:
- Low Operating Costs: Energy-efficient design reduces overall energy costs.
- Eco-Friendly: Halogen-free housing and recycled materials make it a sustainable choice.
- Versatile Printing Solutions: Handles a variety of printing tasks with ease, supporting both receipt and barcode outputs.
Warranty and FAQs: The CT-S310II comes with a one-year warranty covering parts and labor, backed by CITIZEN’s reputable customer service. FAQs available on the NEO Digital website provide quick solutions to common issues, ensuring seamless operation.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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