NEOTECH
Citizen Systems CL-S703III Thermal Transfer + Direct Thermal
Citizen Systems CL-S703III Thermal Transfer + Direct Thermal
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Citizen Systems CL-S703III Thermal Transfer + Direct Thermal Printer"
Overview:
The Citizen Systems CL-S703III is a highly versatile printer designed to accommodate the diverse demands of modern businesses. It offers the flexibility of thermal transfer and direct thermal printing, making it suitable for a wide range of applications, from retail to industrial environments.
Product Description:
The CL-S703III excels in producing high-quality, durable labels and tags with its dual printing technology. Capable of a 300 dpi resolution, it ensures detailed and clear outputs, perfect for barcode and intricate graphic printing. This printer's sturdy design and enhanced connectivity options, including USB, Ethernet, and optional Wi-Fi, make it a reliable choice for continuous heavy-duty use. The intuitive LCD display enhances user interaction, providing straightforward navigation and real-time status updates.
Key Features:
- Dual Printing Modes: Thermal transfer for long-lasting labels and direct thermal for economical and quick label printing.
- High Resolution: 300 dpi for sharp, precise printouts, ideal for detailed barcodes and fine text.
- Robust Design: Built to withstand challenging industrial settings.
- Enhanced Connectivity: USB, Ethernet, and optional Wi-Fi capabilities for easy integration.
- User-Friendly Interface: LCD display for easy operation and monitoring.
Product Quality and Performance:
The CL-S703III is designed for durability and performance, equipped to handle the rigors of extensive daily use. It is ideal for businesses that require a dependable printing solution to manage a variety of labeling tasks efficiently.
Specifications:
- Dimensions: 274mm x 446mm x 258mm
- Weight: 12 kg
- Print Method: Thermal Transfer and Direct Thermal
- Max Print Width: 4.1 inches
- Max Roll Diameter: 8 inches
- Resolution: 300 dpi
- Interface: USB, Ethernet, Optional Wi-Fi
Purpose of Use:
This printer is particularly effective in settings that require robust, versatile label printing capabilities, such as manufacturing plants, logistics companies, and large retail operations. Its ability to produce both permanent and temporary labels makes it a valuable asset for managing inventory, compliance labeling, and promotional tagging.
How to Use:
To operate the CL-S703III, install it by connecting to your system, loading the media and ribbon (for thermal transfer), setting up the desired print mode, and adjusting the print settings through the control panel. Regular maintenance, such as cleaning the print head, ensures continued high-quality output and printer longevity.
Supported OS/Application/Industries:
The CL-S703III supports various operating systems, including Windows, and is adaptable to multiple industrial and retail applications due to its versatile printing capabilities.
Benefits & Compatibility:
The dual-mode functionality provides significant operational flexibility, allowing for cost-effective and adaptable printing solutions. Its high resolution and robust construction are particularly beneficial for producing durable, readable labels required in professional settings.
Warranty and FAQs:
Comes with a one-year manufacturer's warranty. NEO Digital offers comprehensive support resources, including FAQs and troubleshooting guides, to help users maximize the utility of their printer.
Delivery Services (UAE):
NEO Digital ensures reliable and timely delivery services throughout the UAE, focusing on customer satisfaction and readiness for immediate deployment.
After Sales Support:
Our dedicated support team is committed to providing exceptional after-sales service, promptly addressing any operational or technical issues to ensure seamless printing operations.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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