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NEOTECH

Citizen Systems CT-S851II Thermal Printer

Citizen Systems CT-S851II Thermal Printer

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Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Citizen Systems CT-S851II Thermal Printer"

Overview:

The Citizen Systems CT-S851II is a thermal printer engineered for high-speed, reliable printing in point-of-sale (POS) environments. Its front-exit design makes it ideal for hospitality and retail settings, preventing damage from liquids and debris.

Product Description:

The CT-S851II stands out with its innovative front-exit printing mechanism, which ensures that receipts are always clean and dry, even in the busiest food service or retail environments. This printer is capable of producing high-quality receipts at speeds of up to 300 mm per second, making it one of the fastest in its class. The printer's 203 dpi resolution delivers clear, crisp text and graphics on each receipt. Additionally, its built-in LCD panel simplifies setup and provides real-time status updates, enhancing user experience and operational efficiency.

Key Features:

  • Front-Exit Printing: Protects print output from exposure to kitchen spills or particles.
  • High-Speed Output: Prints at a speed of up to 300 mm per second, reducing customer wait times.
  • High Resolution: 203 dpi for sharp, detailed receipts and graphics.
  • LCD Display: Offers easy navigation and printer status at a glance.
  • Versatile Connectivity: Includes USB, Ethernet, and optional Wi-Fi for flexible integration.

Product Quality and Performance:

The CT-S851II is built to perform in high-demand situations, with a robust mechanism designed for continuous operation. Its durability and speed make it an excellent choice for businesses that require a fast, reliable printing solution to keep pace with high customer turnover.

Specifications:

  • Dimensions: 145mm x 192mm x 148mm
  • Weight: 2 kg
  • Print Method: Direct Thermal
  • Print Speed: Up to 300 mm/sec
  • Resolution: 203 dpi
  • Interface: USB, Ethernet, Optional Wi-Fi

Purpose of Use:

Ideal for retail stores, restaurants, and hospitality businesses that need a dependable, high-speed printer to handle a high volume of transactions. Its spill-resistant design is particularly beneficial for environments where spills and messes are common.

How to Use:

Setting up the CT-S851II involves connecting it to a power source and your point-of-sale system, loading thermal paper, and configuring settings via the LCD display. Routine cleaning and occasional firmware updates help maintain the printer's performance and longevity.

Supported OS/Application/Industries:

The CT-S851II supports various operating systems, including Windows, making it easily integrable with most POS systems in retail, hospitality, and service industries.

Benefits & Compatibility:

The CT-S851II enhances checkout processes with its rapid printing capabilities, ensuring that transaction times are kept to a minimum. Its compact design and front-exit feature make it suitable for tight spaces where counter space is at a premium.

Warranty and FAQs:

The printer comes with a two-year manufacturer's warranty. NEO Digital offers comprehensive support, including FAQs and troubleshooting guides, to assist users in maximizing their printer's utility.

Delivery Services (UAE):

NEO Digital provides efficient and reliable delivery across the UAE, ensuring that your printing setup can be operational without delay.

After Sales Support:

Our dedicated support team is ready to assist with any operational or technical issues, ensuring seamless use of your CT-S851II printer and complete customer satisfaction.

Return policy

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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