NEOTECH
Citizen Systems CMP-25L Mobile Printer
Citizen Systems CMP-25L Mobile Printer
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Citizen Systems CMP-25L Mobile Printer"
Overview:
The Citizen Systems CMP-25L is a highly portable and versatile mobile printer designed for on-the-go label and receipt printing. Ideal for applications in logistics, retail, and field services, this printer offers reliability and ease of use in a compact, rugged package.
Product Description:
The CMP-25L excels in environments requiring mobility and flexibility, such as field sales, inventory management, and ticketing. It supports both label and receipt printing, making it a multipurpose tool for professionals outside traditional office settings. This printer features a durable design to withstand the rigors of outdoor use, including resistance to drops and exposure to weather elements. With a print speed of 127 mm per second and a resolution of 203 dpi, it ensures quick and clear prints. The CMP-25L is also equipped with connectivity options like Bluetooth and USB, enhancing its functionality in various operational contexts.
Key Features:
- Mobile Printing Capability: Designed for efficient printing of labels and receipts wherever needed.
- Durable Construction: Resistant to drops and weather, suitable for outdoor use.
- High Print Speed: Capable of printing at 127 mm per second for efficient output.
- Versatile Connectivity: Includes Bluetooth and USB for easy integration with other devices.
- Compact and Lightweight: Easy to carry and use in the field, enhancing portability.
Product Quality and Performance:
The CMP-25L is built to perform in challenging environments, offering consistent reliability and high-quality print output. Its lightweight and ergonomic design make it an excellent choice for workers who require a printing solution that can move with them throughout the day.
Specifications:
- Dimensions: 103mm x 120mm x 60mm
- Weight: 480 grams
- Print Method: Thermal Direct
- Print Speed: 127 mm/sec
- Resolution: 203 dpi
- Interface: Bluetooth, USB
Purpose of Use:
This mobile printer is ideal for field service workers, delivery personnel, and retail employees who need to produce receipts or labels on demand. It's particularly useful in sectors like transportation, logistics, and event management, where mobility and immediate print access are necessary.
How to Use:
To use the CMP-25L, charge the battery, connect it to your device via Bluetooth or USB, load the paper or label roll, and begin printing directly from your mobile app or software. Regular maintenance includes cleaning the print head and exterior to keep the device in optimal condition.
Supported OS/Application/Industries:
The CMP-25L is compatible with popular operating systems such as Windows, iOS, and Android, making it versatile for integration with various mobile devices and applications across multiple industries.
Benefits & Compatibility:
The portable nature of the CMP-25L allows for printing flexibility in dynamic and mobile settings, reducing the need to return to fixed positions for label or receipt generation. Its robust build and easy-to-use features support productivity and efficiency in field operations.
Warranty and FAQs:
Comes with a standard one-year manufacturer's warranty. NEO Digital provides extensive online support, including FAQs and troubleshooting guides, to help users maximize their printer's capabilities.
Delivery Services (UAE):
NEO Digital ensures fast and secure delivery services across the UAE, ensuring that your mobile printing needs are met promptly and effectively.
After Sales Support:
Our dedicated support team is available to provide expert assistance and resolve any issues, ensuring that your mobile printing operations run smoothly.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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