NEOTECH
Citizen Systems CT-E301 Direct Thermal (White)
Citizen Systems CT-E301 Direct Thermal (White)
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Citizen Systems CT-E301 Direct Thermal Printer (White)"
Overview:
The Citizen Systems CT-E301 in white is an elegant and compact direct thermal printer, ideal for businesses looking to combine functionality with a modern aesthetic. This model is perfect for retail, hospitality, and service environments where space is at a premium and appearance matters.
Product Description:
The CT-E301 white model offers efficient and reliable receipt printing, crucial for enhancing customer transactions in fast-paced settings. It features a stylish white casing that fits beautifully in sophisticated or minimalist decor. With a print speed of 200 mm per second and a resolution of 203 dpi, this printer delivers speed without sacrificing clarity, ensuring every receipt is printed crisply and quickly. It supports easy drop-in paper loading and comes equipped with USB and Ethernet connectivity, facilitating seamless integration into existing systems.
Key Features:
- Direct Thermal Printing: Efficient receipt printing without the need for ink or toner.
- Elegant White Design: Complements modern business interiors and enhances point-of-sale areas.
- Fast Print Speed: Delivers receipts at a speed of 200 mm per second, reducing customer wait times.
- High Resolution: 203 dpi resolution ensures clear and legible prints.
- Easy Connectivity: USB and Ethernet options provide flexible and straightforward system integration.
- User-Friendly Operation: Simple setup and maintenance with drop-in paper loading and easy-to-navigate controls.
Product Quality and Performance:
The CT-E301 is built to last with a sturdy design intended for daily use in commercial settings. It's designed to withstand the demands of high-volume environments while maintaining high-quality outputs, making it a reliable choice for businesses that value both aesthetics and performance.
Specifications:
- Dimensions: 125mm x 180mm x 110mm
- Weight: 1.4 kg
- Print Method: Direct Thermal
- Print Speed: 200 mm/sec
- Resolution: 203 dpi
- Interface: USB, Ethernet
Purpose of Use:
Ideal for retailers, cafes, and restaurants that require efficient, high-quality receipt printing in a stylish format. The CT-E301 is also suited for spas, boutiques, and any other customer-facing businesses that prioritize a clean, professional look.
How to Use:
To operate the CT-E301, connect it to your POS system via USB or Ethernet, load the thermal paper roll, and adjust the settings through its user interface. Regular cleaning of the printer head and roller will help maintain its efficiency and print clarity.
Supported OS/Application/Industries:
This printer supports various operating systems, including Windows, making it easily adaptable to many business environments needing efficient receipt printing.
Benefits & Compatibility:
The CT-E301 enhances point-of-sale efficiency with its quick printing capability and adds a touch of style to your setup. Its compact size and quiet operation are perfect for places where space and ambiance are important.
Warranty and FAQs:
Comes with a two-year manufacturer's warranty. NEO Digital offers extensive support services, including an online FAQ section and troubleshooting guides to assist in the effective use of the printer.
Delivery Services (UAE):
NEO Digital provides reliable and swift delivery across the UAE, ensuring that businesses can quickly set up and utilize their new printer.
After Sales Support:
Our committed support team provides excellent after-sales service, ensuring any issues are resolved promptly and your operations continue smoothly.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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