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DASCOM 24 Pins 136-Col. Dot Matrix printer 2820

DASCOM 24 Pins 136-Col. Dot Matrix printer 2820

Regular price Dhs. 12,289.00 AED
Regular price Dhs. 13,273.00 AED Sale price Dhs. 12,289.00 AED
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Tax included. Shipping calculated at checkout.


Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

DASCOM 2820 Dot Matrix Printer – Reliable High-Volume Printing


The DASCOM 2820 Dot Matrix Printer is engineered for businesses that demand high-performance printing solutions for multi-part forms, invoices, and other critical business documents. This robust printer is designed to handle complex printing tasks with ease, making it an ideal choice for industries like logistics, manufacturing, and finance.

Product Description:

Featuring a 24-pin print head and the ability to handle up to 136 columns, the DASCOM 2820 provides exceptional print quality and is capable of printing multiple copies at once, including original plus up to five carbon copies. The printer offers versatile paper handling options to accommodate a variety of media types and sizes, ensuring flexible printing solutions tailored to professional needs.

Key Features:

  • High-Quality Printing: 24-pin technology ensures sharp and detailed printouts for text and graphics.
  • Wide-Format Support: Capable of printing up to 136 columns, suitable for wide forms and documents.
  • Robust Paper Handling: Handles single sheets, continuous feed paper, and multi-part forms with ease.
  • Durable Design: Built to withstand the rigors of heavy-duty printing environments.

Product Quality and Performance:

The DASCOM 2820 is renowned for its reliability and durability, capable of operating in demanding environments where continuous printing is required. Its high-quality components ensure long-lasting performance, minimizing downtime and maintenance needs.


  • Printing Method: Impact dot matrix.
  • Number of Pins: 24 pins.
  • Maximum Width: 136 columns.
  • Print Speed: Up to 480 cps (characters per second).
  • Connectivity: Parallel, USB, and optional Ethernet.
  • Ribbon Life: Up to 10 million characters.

Purpose of Use:

This printer is particularly valuable in settings requiring the production of large volumes of multi-part forms, such as warehouses, shipping companies, and administrative offices. It is also well-suited for printing detailed reports, invoices, and other documents where precision and reliability are critical.

How to Use:

Setup the DASCOM 2820 by connecting it to a computer using the desired interface (parallel, USB, or Ethernet). Load the paper or forms as per the required format, install the ribbon cartridge, and configure the print settings using the provided software or printer control panel. Regular maintenance, such as cleaning the print head and replacing the ribbon, will help maintain optimal printing performance.

Supported OS/Application/Industries:

The printer supports various operating systems, including Windows, and is suitable for applications in sectors such as manufacturing, logistics, and finance, where reliable and durable printing capabilities are essential.

Benefits & Compatibility:

The DASCOM 2820 excels in environments that require the printing of multiple copies or high-volume document output. Its compatibility with a range of media and robust design make it a reliable tool for businesses needing consistent, high-quality printouts.

Warranty and FAQs:

The printer comes with a standard manufacturer’s warranty. For more detailed information and support, customers can access FAQs on the NEO Digital support page or contact our customer service directly.

Delivery Services (UAE):

NEO Digital offers reliable and timely delivery services across the UAE, ensuring that your printing setup is completed without delays.

After Sales Support:

Our dedicated after-sales support team is available to provide assistance with setup, troubleshooting, and maintenance to ensure that your DASCOM 2820 continues to perform at its best.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024


For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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