NEOTECH
DASCOM FP641 FieldPro Series | Compact, Rugged Mobile Printer
DASCOM FP641 FieldPro Series | Compact, Rugged Mobile Printer
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Discover the FP641 FieldPro Series mobile printer. Compact, rugged, and super-fast, perfect for 4” receipts, labels, tickets, and barcodes. Maximize productivity on the go.
Overview:
The FP641 FieldPro Series is designed for versatility and durability, offering 4” wide print solutions for receipts, work orders, invoices, and tickets. This compact, rugged, and super-fast mobile printer enhances mobility, productivity, and accuracy, making it ideal for vehicle, equipment-mounted, and hand-carry applications. Equipped with premium features and a high-capacity battery, the FieldPro 641 ensures reliable and efficient performance in various industries.
Product Description:
The FP641 FieldPro Series is your ultimate mobile printing solution. Its compact and rugged design, coupled with super-fast printing speeds, makes it perfect for on-the-go printing needs. The printer supports various media types, including receipts, labels, and tickets, and is available in cabled and dual-band Bluetooth/Wi-Fi versions. Enhance your productivity with easy-to-read LCD screens, simple paper loading, and extensive connectivity options.
Key Features:
- Compact and Rugged Design: Built to withstand harsh environments with IP54 water and dust resistance.
- Super-Fast Printing: Achieves speeds up to 6 inches per second.
- Versatile Media Support: Prints receipts, labels, tickets, and more.
- High-Capacity Battery: Ensures full-shift printing with advanced battery technology.
- Extensive Connectivity: USB 2.0, Bluetooth 4.2/5.0, and Wi-Fi 802.11 a/b/g/n/ac.
- User-Friendly Interface: Easy-to-read LCD screen and simple paper loading.
Product Quality and Performance:
The FP641 is engineered for high performance and reliability. With a robust build and adherence to quality standards, it delivers consistent, high-quality prints. Customer testimonials highlight its durability and efficiency, making it a trusted choice for mobile printing.
Specifications:
- Printing Method: Direct thermal.
- Resolution: 203 dpi (8 dots per mm).
- Speed: Up to 6 ips.
- Width: Up to 4.25 inches (108 mm).
- Connectivity: USB 2.0, Bluetooth 4.2/5.0, Wi-Fi 802.11 a/b/g/n/ac.
- Battery: Rechargeable 11.2 V, 4400 mAh Lithium-Ion.
Purpose of Use:
Designed for professionals on the go, the FP641 meets various printing needs in the field, at customer sites, or in demanding work environments. Its rugged construction and advanced features ensure reliable performance for printing receipts, labels, and tickets.
How to Use:
- Load Media: Open the clamshell design, load the paper roll, and close securely.
- Power On: Press the power button and ensure the LCD screen is active.
- Print: Connect via USB, Bluetooth, or Wi-Fi and send print jobs from your device.
Supported OS/Application/Industries:
- Operating Systems: Compatible with Windows, Android, and iOS.
- Industries: Ideal for retail, logistics, field services, and healthcare.
Benefits & Compatibility:
The FP641 enhances productivity with its fast printing speeds and versatile connectivity options. Its compact design and high-capacity battery make it a reliable tool for mobile professionals. Compatible with various operating systems and devices, it ensures seamless integration into existing workflows.
Warranty and FAQs:
- Warranty: 2-year comprehensive coverage, including case and print head. Optional 3-year extended warranty.
- FAQs: Visit the Neotech product services page for detailed FAQs and support.
Packaging/Weight/Dimension:
- Dimensions: 6.02” x 6.25” x 2.68” (153 x 158.7 x 68 mm).
- Weight: 21 ounces (.59 kg) without battery, 28 ounces (0.79 kg) with battery.
Shop Today & Receive Your Delivery Across the UAE!
Experience the convenience of swift and reliable delivery across the UAE. Whether in major cities or remote areas, we ensure timely and secure delivery of your FP641 FieldPro Series printer. Shop now and take advantage of our efficient delivery services.
Best Price Guarantee:
We offer the best prices in Dubai, UAE. If you find a lower price elsewhere, we will match it. Shop with confidence and get the best value for your money.
After Sales Support:
Our dedicated after-sales support team is here to ensure your satisfaction. Contact us for any assistance you may need with your FP641 FieldPro Series printer.
Request for Customer Reviews and Testimonials:
Share your experience with the FP641 FieldPro Series. Your feedback helps us improve and serve you better.
Stock Availability:
We strive to maintain stock availability at all times. If an item is out of stock, we will notify you promptly. For urgent orders, please contact us to confirm stock status.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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