NEOTECH
SENOR Self-Service Kiosk Senki 17
SENOR Self-Service Kiosk Senki 17
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
SENOR Senki 17 Self-Service Kiosk: Enhanced Interaction & Efficiency
Overview
Boost your customer service capabilities with the SENOR Senki 17 Self-Service Kiosk, designed to offer an intuitive and responsive self-service experience in busy commercial settings.
Product Description
The SENOR Senki 17 is a cutting-edge self-service kiosk featuring a 17-inch touchscreen that enhances user interaction with its generous display size and superior responsiveness. Ideal for businesses aiming to reduce wait times and improve customer satisfaction, this kiosk supports a wide range of applications from digital ordering to ticketing and check-ins.
Key Features
- 17-Inch Touchscreen Display: Provides a spacious and clear interface for users, ensuring easy navigation and interaction.
- Robust Construction: Built to endure high traffic use with a durable design suitable for public spaces.
- User-Friendly Interface: Features an intuitive setup that caters to users of all technical levels.
- Versatile Application Support: Capable of running various applications to accommodate different business needs, including ordering, information provision, and payment processing.
- Customizable Options: Allows for personalization with your business logo and software according to specific operational requirements.
Product Quality and Performance
Crafted with commercial-grade components, the Senki 17 is designed for continuous use in demanding environments. Its fanless cooling system and solid-state drive offer a reliable and quiet operation, making it suitable for any business environment looking to enhance operational efficiency and customer engagement.
Specifications
- Display: 17-inch capacitive touchscreen
- Resolution: 1280 x 1024
- Connectivity: Wi-Fi, Ethernet, optional 4G LTE
- Hardware: Robust industrial-grade components
- Enclosure: Sturdy metal housing with a sleek, modern finish
Purpose of Use
This self-service kiosk is perfect for retail outlets, quick-service restaurants, cinemas, and transportation hubs where fast and efficient service is crucial. It helps streamline processes such as ordering, payment, and ticketing, significantly enhancing customer throughput and satisfaction.
How to Use
Position the SENOR Senki 17 in strategic, high-traffic areas within your facility to maximize its visibility and accessibility. Configure the device with the necessary applications and services, connect it to your network, and it’s ready to provide a self-sufficient service point for your customers.
Supported OS/Application/Industries
- Operating Systems: Compatible with various kiosk management software that supports interactive customer service applications.
- Applications: Ideal for self-service ordering, ticket sales, customer check-ins, and informational services.
- Industries: Highly effective in hospitality, retail, entertainment, and transportation sectors.
Benefits & Compatibility
- Enhanced Customer Experience: Reduces queue times and allows for a more personalized service approach.
- Increased Operational Efficiency: Automates routine transactions, freeing up staff to focus on more complex customer needs.
- Adaptability: Easily adapts to different business models and is capable of expanding service offerings without significant overhead.
Warranty and FAQs
Includes a two-year manufacturer’s warranty covering hardware failures and software issues. For further support and troubleshooting, refer to our FAQ section or contact our customer support team directly.
Shop Today & Receive Your Delivery Across the UAE!
Invest in the SENOR Senki 17 Self-Service Kiosk to modernize and enhance your customer interaction points. Our reliable delivery service ensures prompt and secure delivery throughout the UAE.
After Sales Support
Our commitment to customer satisfaction includes comprehensive after-sales support, providing detailed guidance and assistance for any setup or usage queries.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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