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NEOTECH

Senor Kitchen Display POS system KDS 15

Senor Kitchen Display POS system KDS 15

Regular price Dhs. 2,990.00 AED
Regular price Dhs. 3,190.00 AED Sale price Dhs. 2,990.00 AED
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Tax included. Shipping calculated at checkout.

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Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

SENOR KDS 15: Streamline Kitchen Operations

Overview

Enhance your kitchen’s efficiency and coordination with the SENOR POS System KDS 15, designed specifically for the fast-paced demands of restaurant kitchens. This system helps streamline food preparation and order management, reducing errors and speeding up service.

Product Description

The SENOR KDS 15 is a kitchen display system that offers a robust solution for managing culinary operations efficiently. Featuring a 15-inch display, this system allows kitchen staff to track orders in real-time, prioritize food preparation, and communicate more effectively. It's built to withstand the heat, moisture, and hustle of commercial kitchens, making it a vital tool for any restaurant aiming to optimize their workflow.

Key Features

  • 15-Inch Display: Large and clear screen makes it easy to read orders, even during busy periods.
  • Durable Construction: Designed to resist heat, steam, and kitchen spills.
  • Real-Time Updates: Instantly receive and display order information, reducing the risk of missed or delayed items.
  • Touchscreen Interface: Responsive and easy to interact with, even in the hectic kitchen environment.
  • Integration Capabilities: Seamlessly connects with existing POS systems to ensure a unified operation.

Product Quality and Performance

The KDS 15 is engineered for durability and reliability in tough kitchen environments. It features a fanless design to prevent dust and grease accumulation, and its enclosure is built to protect against the ingress of liquids and particles.

Specifications

  • Display: 15-inch touchscreen
  • Resolution: 1024 x 768
  • Operating Conditions: Heat-resistant and waterproof casing
  • Connectivity: Compatible with major POS systems through Ethernet or Wi-Fi
  • Mounting Options: Flexible mounting solutions to fit any kitchen setup

Purpose of Use

Ideal for restaurants, cafés, and other food service establishments looking to improve kitchen productivity, enhance order accuracy, and reduce food wastage by keeping all team members aligned and informed.

How to Use

Install the SENOR KDS 15 within the kitchen area where it can be easily seen by staff. Connect it to your main POS system to start receiving order data directly to the kitchen. Staff can then interact with the touchscreen to manage order queues and mark items as they are prepared and served.

Supported OS/Application/Industries

  • Operating Systems: Designed to work with various POS software that supports kitchen display functionalities.
  • Applications: Essential for managing kitchen orders, timing dishes, and improving communication between front and back of house.
  • Industries: Particularly valuable in the hospitality industry, including fast food, fine dining, and catering services.

Benefits & Compatibility

  • Increased Kitchen Efficiency: Streamlines the flow of orders and reduces wait times for customers.
  • Enhanced Order Accuracy: Minimizes mistakes by providing clear, concise order information.
  • Improved Staff Coordination: Keeps all staff on the same page and reduces miscommunication.

Warranty and FAQs

Includes a two-year manufacturer’s warranty that covers defects and malfunctions. For more detailed support and troubleshooting, please refer to our FAQ section or contact our customer support team.

Shop Today & Receive Your Delivery Across the UAE!

Transform your kitchen operations with the SENOR KDS 15. Our reliable delivery service ensures it arrives quickly and safely wherever you are in the UAE.

After Sales Support

We offer comprehensive after-sales support to ensure you are completely satisfied with your SENOR KDS 15, with expert assistance available for any setup or operational queries.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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