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NEOTECH

SENOR Touch Panel ICS 21

SENOR Touch Panel ICS 21

Regular price Dhs. 3,214.00 AED
Regular price Dhs. 3,654.00 AED Sale price Dhs. 3,214.00 AED
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Tax included. Shipping calculated at checkout.

Shipping

Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

SENOR Touch Panel ICS 21

Overview

Unleash the full potential of your operations with the SENOR Touch Panel ICS 21, designed to offer unmatched durability and touch accuracy in challenging environments.

Product Description

The SENOR ICS 21 is a robust touch panel PC that features advanced touch technology and a sturdy build, ideal for industrial applications that require reliable performance. Equipped with a high-quality display and powerful computing capabilities, it ensures efficient task handling and user-friendly interactions, making it perfect for both back-end management and customer-facing solutions.

Key Features

  • High-Performance Touchscreen: Multi-touch capabilities enable swift and accurate interactions, enhancing operational efficiency.
  • Industrial-Grade Durability: Built to withstand harsh conditions, including dust, vibrations, and spills, ensuring longevity and reliability.
  • Versatile Integration: Offers multiple connectivity options, including USB, Ethernet, and serial ports, for easy integration into existing systems.
  • Energy Efficient: Optimized for low power consumption while maintaining high performance, supporting sustainable operational practices.

Product Quality and Performance

The ICS 21 is constructed with premium materials and engineered to meet the rigorous demands of industrial use. It undergoes extensive testing to ensure it performs consistently well under extreme conditions, providing businesses with a dependable, long-term solution.

Specifications

  • Screen Size: 21 inches
  • Resolution: 1920 x 1080
  • Processor: Intel Core i5
  • RAM: 8GB
  • Storage: 256GB SSD
  • Operating System: Compatible with Windows 10/11 and Linux
  • Connectivity: WiFi, Ethernet, USB, serial ports

Purpose of Use

This touch panel PC is particularly well-suited for manufacturing facilities, logistics hubs, and any area where computing devices face environmental challenges. It's also excellent for interactive kiosks and information stations in high-traffic areas.

How to Use

Install the SENOR ICS 21 in the desired location, connect it to your network and peripheral devices, and configure it according to your operational needs. It's designed to provide intuitive touch interactions right out of the box, with minimal setup required.

Supported OS/Application/Industries

  • Operating Systems: Windows 10/11, Linux
  • Applications: Suitable for process control, point-of-sale systems, and information kiosks.
  • Industries: Ideal for industrial manufacturing, retail, hospitality, and healthcare environments.

Benefits & Compatibility

  • Enhanced User Experience: Offers users a seamless interaction model that can significantly improve task efficiency and satisfaction.
  • Robust and Reliable: Ensures continued performance in adverse conditions, reducing downtime and maintenance costs.
  • Flexible Deployment: Can be mounted or used standalone, providing flexibility in various operational setups.

Warranty and FAQs

Includes a three-year manufacturer’s warranty covering defects in materials and workmanship. For more detailed support and troubleshooting, please refer to our FAQ section or contact our customer support directly.

Shop Today & Receive Your Delivery Across the UAE!

Equip your business with the SENOR ICS 21 Touch Panel for enhanced durability and performance. Our reliable delivery service ensures fast and secure delivery across the UAE.

After Sales Support

Our commitment to customer satisfaction includes offering extensive after-sales support, ensuring you have all the assistance you need for the SENOR ICS 21 setup and use.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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