NEOTECH
Datacard - Entrust DS2 Single-Side Card Printer - Efficient Printing Solution
Datacard - Entrust DS2 Single-Side Card Printer - Efficient Printing Solution
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Entrust DS2: High-Quality ID Card Printer
Overview
Introducing the Entrust DS2 Single Side, the pinnacle of ID card printing technology. Designed to meet the demands of organizations requiring crisp, single-sided card prints, the DS2 combines superior print quality with unparalleled ease of use. Its advanced encoding options and flexible material support make it a versatile choice for a wide array of ID card applications.
Product Description
The Entrust DS2 is not just a printer; it's a comprehensive solution for single-sided ID card production. Offering high-resolution prints, it ensures that each card, whether it's PVC, composite, or adhesive-backed, features sharp images, text, and barcodes. Its user-friendly interface, coupled with intuitive software, simplifies setup and operation, making professional card printing accessible to all.
Key Features
- Superior Print Quality: Vibrant images and texts with every print.
- Flexible Card Support: Compatible with PVC, composite, and adhesive-backed cards.
- Advanced Encoding Options: Magnetic stripes, smart chips, and RFID technology for enhanced functionality.
- Efficient Production: Ideal for high-volume printing needs.
- Seamless Connectivity: USB and Ethernet options for easy network integration.
- Durability and Reliability: Built to ensure consistent performance and minimize downtime.
Quality and Performance
The DS2 stands out for its reliability and efficiency in producing high-quality ID cards. It's designed for durability, ensuring that your investment continues to pay dividends in the form of flawless card production, even in high-demand environments.
Specifications
- Print Technology: Single-sided, high-resolution printing
- Card Compatibility: PVC, composite, adhesive-backed
- Connectivity: USB, Ethernet
- Encoding: Magnetic stripe, smart card chip, RFID
Purpose of Use
Ideal for educational institutions, healthcare facilities, corporate settings, and any organization requiring secure, high-quality ID cards, the DS2 offers the flexibility and performance to meet diverse needs.
Supported Operating Systems/Applications/Industries
With broad compatibility and easy integration, the DS2 serves various sectors, ensuring they can produce ID cards that enhance security, streamline operations, and reflect their brand's quality.
Benefit Effect
By adopting the DS2, organizations can not only enhance their security and efficiency but also project a professional image through high-quality ID cards, positively affecting both operations and brand perception.
Warranty Information and FAQs
The Entrust DS2 comes with a 1-year warranty, ensuring peace of mind in its performance and durability. For additional support, visit our comprehensive FAQ page.
Delivery Services (specific to the UAE)
We provide fast and reliable delivery across the UAE, covering all major cities and emirates, emphasizing our commitment to prompt service and customer satisfaction.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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