NEOTECH
Epson Expression 13000XL Pro | A3 High-Resolution Scanner
Epson Expression 13000XL Pro | A3 High-Resolution Scanner
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Experience unmatched clarity with the Epson Expression 13000XL Pro A3 Scanner. High-resolution 2400x4800dpi, A3 format, and advanced software tools.
Overview
The Epson Expression 13000XL Pro is a high-precision A3 flatbed photo scanner built for professionals in graphic design, photography, and archiving. With advanced 2400 x 4800dpi resolution and Micro Step Drive technology, it captures intricate details, vibrant colors, and perfect clarity. Its comprehensive software package, including Epson Scan 2 and SilverFast 9, ensures precise image editing and optimization.
Product Description
Engineered for professional-grade scanning, the Epson Expression 13000XL Pro offers superior A3 scanning capabilities with a high optical resolution of 2400 x 4800dpi. It includes a Transparency Unit for film and slide scanning, making it ideal for photographers, graphic artists, and archivists. With features like ReadyScan LED Technology, low power consumption, and advanced image-processing tools, this scanner ensures consistent performance and eco-friendly operation.
Key Features
- High Resolution: 2400 x 4800dpi for professional-grade image clarity.
- A3 Compatibility: Scan large formats like maps, artwork, and posters.
- Micro Step Drive Technology: Ensures precision and sharpness.
- Advanced Software: Includes Epson Scan 2 and SilverFast Ver 9 for image enhancement.
- Transparency Unit: Scan film negatives, slides, and other media effortlessly.
Specifications
- Scanner Type: Flatbed, Graphics Scanner
- Resolution: 2400 x 4800dpi
- Optical Density: 3.8 DMax
- Scanning Speed: 12 seconds per A3 page (300dpi)
- Supported Formats: BMP, JPEG, TIFF, PNG, PDF/A
- Weight: 20.5 kg
- Dimensions: 656 x 460 x 292 mm
- Connectivity: USB 2.0
- Software Included: Epson Scan 2, SilverFast Ver 9
Supported OS/Application/Industries
- Operating Systems: Windows 7/8/10/11, Mac OS X 10.13 or later
- Industries: Graphic design, photography, architecture, archival work
Benefits & Compatibility
- Unparalleled Quality: High-resolution scans with vibrant color reproduction.
- Wide Media Support: Ideal for A3 documents, film negatives, and slides.
- Eco-Friendly: ReadyScan LED technology reduces power consumption.
- User-Friendly Software: Intuitive interface with advanced editing features.
Purpose of Use
The Epson Expression 13000XL Pro is designed for professionals requiring high-quality scans of oversized documents, photos, and film negatives. It’s perfect for industries like photography, graphic design, and historical preservation.
How to Use
- Connect the scanner to your PC or Mac using the provided USB cable.
- Install Epson Scan 2 or SilverFast 9 for optimal image processing.
- Place your document or media on the flatbed or Transparency Unit.
- Adjust scanning settings (resolution, color depth) in the software interface.
- Save your scan in your desired format.
Packaging/Weight/Dimension
- Weight: 20.5 kg
- Dimensions: 656 x 460 x 292 mm
- Box Contents: Scanner unit, Transparency Unit, power cable, USB cable, setup guide, and warranty document.
Warranty and FAQs
- Warranty: 12-month on-site service; optional extensions available.
-
FAQs:
- Can it scan film negatives? Yes, with the included Transparency Unit.
- What operating systems are supported? Compatible with Windows and Mac OS.
- Is the software user-friendly? Yes, it includes intuitive tools for beginners and professionals.
Performance, Quality, Durability, and Reliability
The Epson Expression 13000XL Pro is built with premium components to ensure long-term reliability. With Micro Step Drive technology and 3.8 DMax optical density, it consistently delivers precise scans, making it an excellent choice for demanding professional environments.
Best Price Guarantee
Shop with confidence knowing you’re getting the best price in the UAE. If you find a lower price, we’ll match it.
Shop Today & Receive Your Delivery Across the UAE
Order now for fast, secure delivery to Dubai, Abu Dhabi, Sharjah, and beyond. Enjoy unparalleled reliability and convenience with Neotech's trusted shipping services.
Request for Customer Reviews and Testimonials
Your feedback matters! Share your experiences with the Epson Expression 13000XL Pro to help others make informed decisions.
After Sales Support
Our dedicated support team is here to assist with installation, troubleshooting, and maintenance. Contact us for professional assistance whenever needed.
Get in Touch
Have questions or need expert advice? Contact Neotech support for personalized assistance.
Stock Availability
Most standard items are in stock. For time-sensitive orders, confirm availability before purchase. Special orders may require 10–15 working days for delivery.
Disclaimer
All product details are for informational purposes only and subject to change. Images are for illustration purposes and may vary from the actual product. Verify specifications before purchase.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52





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