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Epson TM 220PB Receipt Printer

Epson TM 220PB Receipt Printer

Regular price Dhs. 950.00 AED
Regular price Dhs. 1,150.00 AED Sale price Dhs. 950.00 AED
Sale Sold out
Tax included. Shipping calculated at checkout.


Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Epson TM-U220PB USB Receipt Printer


The Epson TM-U220PB Receipt Printer is a versatile and robust device designed for a variety of retail and hospitality environments. This model comes with USB connectivity and an automatic cutter, enhancing efficiency and ease of use in busy settings.

Product Description:

The Epson TM-U220PB is an upgrade to traditional receipt printing solutions, offering high-speed, reliable output with the convenience of USB connectivity. The auto cutter feature ensures clean and quick receipt handling, making it perfect for high-traffic areas such as restaurants, bars, and small businesses.

Key Features:

  • USB Interface: Provides easy plug-and-play installation with universal compatibility.
  • High-Speed Printing: Delivers efficiency with up to 6 lines per second printing speed.
  • Auto Cutter: Equipped with an automatic cutter for fast and precise paper handling.
  • Two-Color Printing: Supports printing in two colors (black and red), useful for highlighting special offers or urgent information.
  • Drop-in Paper Loading: Simplifies the paper loading process, reducing downtime and maintenance.

Product Quality and Performance:

The TM-U220PB is designed to withstand the demands of busy commercial environments with a durable build and reliable mechanisms. The printer's longevity is supported by its high-quality printing capabilities and robust cutter, which is designed to perform well over long periods.


  • Model: TM-U220PB
  • Print Method: Dot matrix
  • Print Speed: Up to 6 lines per second
  • Interfaces: USB
  • Paper Width: 76 mm
  • Auto Cutter: Yes
  • Dimensions: 160mm x 286mm x 157.5mm
  • Weight: 2.7 kg

Purpose of Use:

The TM-U220PB is ideal for businesses looking for an efficient, easy-to-use printing solution that can handle a high volume of transactions daily. Its features are particularly beneficial in the hospitality industry, where quick service is crucial.

How to Use:

To begin using the TM-U220PB, connect it to your POS system via USB, load the paper roll into the printer, and ensure that the auto cutter is activated in the settings. This setup allows for immediate printing with minimal setup time.

Supported OS/Application/Industries:

This printer supports various operating systems, including Windows and macOS, ensuring compatibility with a wide range of POS systems commonly used in retail and hospitality.

Benefits & Compatibility:

The TM-U220PB offers significant operational benefits, including reduced customer wait times due to its fast printing and auto-cutting features. Its USB connectivity facilitates seamless integration with existing systems, simplifying setup and maintenance.

Warranty and FAQs:

NEO Digital offers a standard one-year warranty on the Epson TM-U220PB, providing peace of mind with support for any technical issues. Additional details are available in our FAQs section or by contacting customer support.

Delivery Services (UAE):

NEO Digital ensures fast and reliable delivery of the Epson TM-U220PB across the UAE, helping your business maintain continuity and service excellence.

After Sales Support:

Our commitment to customer satisfaction includes comprehensive after-sales support for the Epson TM-U220PB, ensuring that your investment continues to meet your business needs effectively.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024


For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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