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Epson TM-T20II USB Receipt Printer

Epson TM-T20II USB Receipt Printer

Regular price Dhs. 1,879.00 AED
Regular price Dhs. 2,066.00 AED Sale price Dhs. 1,879.00 AED
Sale Sold out
Tax included. Shipping calculated at checkout.


Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Epson TM-T20II USB Receipt Printer

The Epson TM-T20II Receipt Printer is a budget-friendly, high-performance thermal printer designed for a variety of retail and hospitality settings. It offers reliability and ease of use, making it a popular choice for small businesses seeking efficient transaction processing.

Product Description:

The Epson TM-T20II combines dependability and speed, delivering advanced printing functionality at an economical price point. With its USB connectivity, this printer ensures a straightforward setup and integration with existing systems, providing a seamless user experience.

Key Features:

  • High-Speed Printing: Capable of speeds up to 200mm/sec, reducing customer wait times.
  • Easy Setup and Maintenance: Simple drop-in paper loading and automatic cutter for hassle-free operation.
  • Energy Efficiency: ENERGY STAR certified, ensuring lower power consumption.
  • Versatile Compatibility: Supports all major operating systems including Windows, iOS, and Android.
  • USB Interface: Offers plug-and-play installation, making it easy to connect to a variety of POS systems.

Product Quality and Performance:

The TM-T20II is designed for durability and reliability, ideal for the demanding environments of retail and food service. It features a print head life of 100 million pulses and an auto-cutter life of 1.5 million cuts, ensuring long-term performance without the need for frequent maintenance.


  • Model: TM-T20II
  • Print Method: Thermal line printing
  • Print Speed: Up to 200 mm/sec
  • Interfaces: USB
  • Paper Width: 80/58 mm
  • Dimensions: 140mm x 199mm x 146mm
  • Weight: 1.7 kg

Purpose of Use:

This printer is an excellent choice for small to medium-sized retail shops, restaurants, and cafes that require fast and reliable receipt printing. Its compact design and ease of use make it particularly suitable for locations with limited counter space.

How to Use:

To get started with the TM-T20II, simply connect it to your computer or POS system using the USB cable, install any necessary drivers, load the thermal paper, and configure it according to your sales system. Its intuitive design allows for quick setup and immediate use.

Supported OS/Application/Industries:

The TM-T20II is compatible with a broad range of operating systems, enhancing its flexibility for integration into diverse business settings. It's especially beneficial in the retail, hospitality, and food service industries.

Benefits & Compatibility:

The TM-T20II enhances customer service with its quick printing capabilities. It also helps reduce operational costs thanks to its energy-efficient design and long-lasting durability. The USB interface facilitates easy connectivity, ensuring compatibility with most modern POS systems.

Warranty and FAQs:

NEO Digital offers a standard one-year warranty on the Epson TM-T20II, along with comprehensive support for any issues that arise. Customers can access a detailed FAQ and support section on our website for assistance.

Delivery Services (UAE):

We provide fast and reliable delivery across the UAE, ensuring that your printer arrives quickly and is ready to start working for your business without delay.

After Sales Support:

At NEO Digital, we are committed to providing exceptional after-sales support, ensuring that you can maximize the benefits of your Epson TM-T20II and maintain seamless business operations.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024


For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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