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Epson TM-T20III: High-Performance Thermal POS Printer

Epson TM-T20III: High-Performance Thermal POS Printer

Regular price Dhs. 720.00 AED
Regular price Dhs. 770.00 AED Sale price Dhs. 720.00 AED
Sale Sold out
Tax included. Shipping calculated at checkout.


Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Product Overview:

Discover the Epson TM-T20III, a standout in thermal POS printing that combines affordability with superior performance. Designed specifically for the demanding environments of retail and hospitality, this printer ensures quick print speeds, dependable operation, and multiple connectivity options. Its compact design and cutting-edge features not only provide efficient receipt printing but also peace of mind through its economic and ecological construction.

Key Features:

  • Fast Print Speed: Achieve up to 250mm/sec, reducing customer wait times and enhancing service satisfaction.
  • Economical Printing: Features an automatic paper reduction function that minimizes wastage, making it cost-effective without sacrificing quality.
  • Reliable Performance: Boasts a mechanism life of 15 million lines and an MTBF (Mean Time Between Failures) of 360,000 hours for long-lasting reliability.
  • Flexible Connectivity: Offers models with USB + Serial or Ethernet options to suit various setup needs.
  • User-Friendly: Designed for easy installation and maintenance to accommodate businesses of all sizes.

Product Quality and Performance:

The Epson TM-T20III is built to withstand the high-volume demands of modern retail and hospitality environments. It is recognized for its durability and robust performance, ensuring consistent operation with less downtime. Customer testimonials highlight its reliability and efficiency, further cementing its reputation as a top choice for businesses aiming to boost transactional productivity.


  • Interfaces: RS-232, USB 2.0, Drawer kick-out
  • Dimensions: 140 x 199 x 146 mm (WxDxH)
  • Weight: 1.7 kg
  • Color: Black (EBCK)

Purpose of Use:

Ideal for retail stores, cafes, and service environments, the Epson TM-T20III enhances customer experiences by streamlining operations and improving transaction speeds. Its versatility makes it suitable for a wide range of applications, from small local shops to large-scale retail operations.

How to Use:

Setting up the Epson TM-T20III is straightforward, allowing seamless integration into existing POS systems. Maintenance is minimal, and for any troubleshooting, users can refer to the included manual or contact Epson’s reliable customer support.

Supported OS/Application/Industries:

The Epson TM-T20III supports various operating systems and applications, making it adaptable to different technological environments and suitable for industries requiring efficient, reliable receipt printing.

Benefits & Compatibility:

  • Energy Efficiency: Reduces operational costs over time with its energy-saving features.
  • Adaptability: Easily integrates with various systems, enhancing workflow efficiency and user experience in any retail or hospitality setting.

Warranty and FAQs:

Epson offers comprehensive warranty coverage for the TM-T20III, ensuring support and reliability. For additional information, customers can access FAQs on Epson’s product service page.

Shop Today & Receive Your Delivery Across the UAE:

Order your Epson TM-T20III today and enjoy fast, secure delivery across the UAE. Experience unmatched reliability and efficiency in your business operations with our top-tier customer service and delivery commitment.

Request for Customer Reviews and Testimonials:

We value your feedback on the Epson TM-T20III. Please share your experiences to assist others in making well-informed decisions about their POS printer needs.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024


For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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