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NEOTECH

Receipt Printer - Epson TM-T20

Receipt Printer - Epson TM-T20

Regular price Dhs. 598.00 AED
Regular price Dhs. 1,000.00 AED Sale price Dhs. 598.00 AED
Sale Sold out
Tax included. Shipping calculated at checkout.

Shipping

Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Epson TMT20 ii: Compact Dual-Interface Receipt Printer

Overview:

Discover the Epson TMT20 ii Receipt Printer, the ultimate compact printing solution designed for seamless integration in retail, dining, and small business environments. With its dual USB and Serial connectivity, this printer offers unparalleled versatility and efficiency, setting a new standard for receipt printing.

Product Description:

The TMT20 ii by Epson redefines what's possible in receipt printing. Its space-saving design and dual-interface capability ensure it fits perfectly into any setup, offering flexibility whether you're connecting to legacy systems or modern POS terminals. Its rapid 150mm per second print speed translates to less waiting and more productivity, while features like drop-in paper loading and an automatic cutter make operations hassle-free. Tailor receipts with logos, barcodes, and text for a personalized touch, all while enjoying the benefits of low energy consumption.

Key Features:

  • Compact Design: Ideal for limited spaces, enhancing workspace efficiency.
  • Dual Interface: USB and Serial connectivity for versatile POS system integration.
  • High-Speed Printing: Up to 150mm/sec, boosting transaction efficiency.
  • User-Friendly: Simple drop-in paper loading and automatic cutting.
  • Customizable Outputs: Supports barcodes, logos, and text for branded receipts.
  • Energy Efficient: Low power consumption with an auto-saving mode.
  • High-Resolution Prints: 203 dpi for crisp text and graphics.
  • Durable: Built to last with a robust print head design.
  • Wide OS Compatibility: Supports Windows, Mac, and Linux.

Quality and Performance:

The TMT20 ii stands out for its reliability and performance. It delivers high-quality, durable prints time after time, with a resolution of 203 dpi ensuring every receipt is crisp and legible. Customer testimonials praise its endurance and consistent performance, highlighting its value in fast-paced business environments.

Specifications:

  • Print Speed: 150mm/sec
  • Resolution: 203 dpi
  • Interfaces: USB + Serial
  • Paper Loading: Drop-in
  • Cutter: Automatic
  • OS Compatibility: Windows, Mac, Linux

Purpose of Use:

Ideal for retail stores, restaurants, and small businesses seeking an efficient, reliable, and easy-to-use printing solution to enhance customer transactions.

Supported Operating Systems/Applications/Industries:

Compatible across various platforms including Windows, Mac, and Linux. Its versatility makes it suitable for retail, hospitality, and any small business environment.

Benefit Effect:

By integrating the Epson TMT20 ii, businesses can significantly enhance operational efficiency, reduce energy costs, and offer a better customer experience with quick, high-quality receipts.

Warranty Information and FAQs:

Includes a comprehensive warranty and a detailed FAQ section to address any concerns, ensuring peace of mind and support for all users.

Delivery Services (specific to the UAE):

Offers reliable and expedited delivery across major UAE cities and emirates, ensuring your business can quickly benefit from the TMT20 ii's capabilities.


Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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