neotech.ae
Idcard Printer - Evolis Primacy 2 Expert Dual-Sided ID Card Printer
Idcard Printer - Evolis Primacy 2 Expert Dual-Sided ID Card Printer
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Primacy 2 Expert Dual-Sided ID Printer
Overview:
Elevate your card printing capabilities with the Evolis Primacy 2 Expert Dual-Sided ID Card Printer. Designed for high-performance and dual-sided printing, this printer delivers unparalleled quality, durability, and security for your card production needs.
Product Description:
The Evolis Primacy 2 Expert stands at the forefront of card printing technology. It is meticulously engineered for organizations demanding superior print quality, flexibility in card material, and robust security features. With its dual-sided printing capability, it produces sharp, vibrant images, text, and barcodes, ensuring your cards stand out. Whether for high-volume environments or specialized card production, the Primacy 2 Expert is built to exceed expectations.
Key Features:
- Superior Print Quality: Delivers crisp, vibrant prints on both sides of the card.
- Versatile Card Support: Compatible with PVC, composite, and adhesive-backed cards.
- Advanced Printing Technology: Utilizes dye-sublimation and resin thermal transfer for long-lasting prints.
- Fast Printing Speeds: Efficiently manages demanding dual-sided printing tasks.
- Enhanced Security Features: Offers magnetic stripe encoding, smart card personalization, and UV printing.
- User-Friendly Software: Simplifies setup, operation, and card printing management.
- Flexible Connectivity: Includes USB and Ethernet for easy network integration.
Quality and Performance:
The Primacy 2 Expert is renowned for its reliability and exceptional print output, making it a preferred choice for high-volume and specialized card production. Testimonials praise its endurance and the superior quality of its prints, highlighting its capacity to meet rigorous production demands.
Specifications:
- Printing Capability: Dual-sided
- Technologies: Dye-Sublimation, Resin Thermal Transfer
- Connectivity: USB, Ethernet
- Security Features: Magnetic stripe encoding, Smart card chip personalization, UV printing
Purpose of Use:
Ideal for organizations requiring efficient, dual-sided printing with a focus on security and high-quality output. Suitable for various applications, including employee IDs, membership cards, and secure access badges.
Supported Operating Systems/Applications/Industries:
The Primacy 2 Expert seamlessly integrates into existing systems, supporting a wide range of operating systems and applications, making it versatile for multiple industries such as corporate, education, government, and healthcare.
Benefit Effect:
By incorporating the Primacy 2 Expert into your card production process, you enhance the professionalism, security, and functionality of your cards, significantly impacting your organization's image and operational efficiency.
Warranty Information and FAQs:
Includes a 1-year warranty with comprehensive support. Visit our FAQ page for detailed information on warranty and common inquiries.
Delivery Services (specific to the UAE):
Ensures prompt and secure delivery across the UAE, covering major cities and emirates, reflecting our commitment to reliability and customer satisfaction.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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