NEOTECH
FEC PP-9635: High-Performance
FEC PP-9635: High-Performance
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
FEC PP-9635: High-Performance All-In-One Panel PC
Overview:
The FEC PP-9635 is a sophisticated all-in-one panel PC that combines high performance with sleek aesthetics, making it an ideal solution for retail, hospitality, and service-oriented industries. This device is designed to deliver a premium user experience while withstanding the rigors of heavy daily use.
Product Description:
The FEC PP-9635 features a slim, fanless design equipped with an Intel® Celeron® J1900 quad-core processor, ensuring smooth operation even under the load of multiple applications. Its 15-inch touchscreen provides a responsive interface, perfect for fast-paced transaction environments. The durable die-cast aluminum chassis enhances its robustness, making it suitable for tough industrial environments.
Key Features:
- High-Performance Processor: Equipped with Intel® Celeron® J1900 quad-core CPU for robust processing capabilities.
- Slim and Elegant Design: Fanless construction that combines functionality with style, making it an aesthetically pleasing addition to any setup.
- Versatile Mounting Options: Can be configured as a desktop, wall-mount, or pole-mount system, offering flexibility in various business layouts.
- Durable Construction: The die-cast aluminum chassis withstands harsh environments, ensuring longevity and reliability.
- Energy Efficient: Designed to operate with minimal power consumption without sacrificing performance.
Product Quality and Performance:
The PP-9635 is built to high standards, ensuring it performs reliably over time. Its fanless design not only reduces noise levels but also decreases dust accumulation, extending the lifespan of the device. The system's energy efficiency and operational reliability make it a cost-effective solution for businesses looking to reduce their environmental impact and operational costs.
Specifications:
- Processor: Intel® Celeron® J1900 quad-core
- Display: 15-inch touchscreen with durable glass
- Memory: Upgradable, with options up to 8GB
- Storage: Flexible storage solutions including SSD options
- Connectivity: Comprehensive I/O ports for peripheral attachments
Purpose of Use:
The FEC PP-9635 is perfectly suited for environments requiring a reliable and efficient interface for interacting with customers and managing operations. It’s particularly effective in retail stores for point-of-sale systems, in restaurants for order management systems, or in hotels for check-in systems.
How to Use:
To set up the PP-9635, integrate it into your business network, connect the necessary peripherals, install the required software, and customize the settings to your specific business needs. The intuitive user interface makes it easy for staff to learn and operate.
Supported OS/Application/Industries:
This panel PC is compatible with various operating systems, making it adaptable to a wide range of applications. Its robust construction and elegant design make it suitable for industries such as retail, hospitality, and even light industrial use.
Benefits & Compatibility:
- Enhanced User Experience: Provides a smooth, responsive interface that can significantly enhance customer and staff interaction.
- Adaptability: Suitable for a variety of business environments thanks to its robust build and versatile mounting options.
- Reduced Operating Costs: Fanless design reduces maintenance needs and potential downtime.
Warranty and FAQs:
The FEC PP-9635 comes with a standard manufacturer's warranty, which covers parts and labor for hardware defects. Comprehensive support and service options are available to help with installation, configuration, and troubleshooting.
Delivery Services (UAE):
NEO Digital ensures prompt delivery across the UAE, helping businesses quickly deploy new technology solutions.
After Sales Support:
Our dedicated support team is ready to assist with any technical issues or questions about the FEC PP-9635, ensuring seamless operation and maximum uptime for your business.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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