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NEOTECH

Fec XC-574

Fec XC-574

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Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

FEC XC-574: High-Performance Box PC

Overview:

The FEC XC-574 is a versatile box PC designed to deliver high performance and extensive connectivity in a compact form. This system is ideal for use as a retail point of sale PC or as a backend server, providing a perfect balance between power and size for businesses looking to optimize their operations.

Product Description:

The FEC XC-574 is powered by Intel® Celeron® G4900T and Intel® Celeron® G5900TE processors, ensuring efficient processing and multitasking capabilities. With the option for a maximum I/O configuration, this box PC can handle the extensive port and power supply requirements typical of sophisticated retail environments or can be streamlined to only the essential I/O for effective backend server use.

Key Features:

  • Powerful Intel® Processors: Options include Intel® Celeron® G4900T and G5900TE for reliable and speedy performance.
  • Extensive I/O Configuration: Customizable to meet the specific needs of your business, whether for intensive POS use or as a backend server.
  • Compact and Flexible Design: Small form factor allows for easy placement and integration within any setup.
  • Energy Efficient: Designed to minimize power consumption while maintaining high performance.

Product Quality and Performance:

Constructed with durability and reliability in mind, the FEC XC-574 is built to withstand the demands of continuous operation in busy retail settings or as a robust server solution. Its advanced cooling technology ensures that the system operates efficiently without overheating.

Specifications:

  • Processors: Intel® Celeron® G4900T / Intel® Celeron® G5900TE
  • Memory: Supports DDR4 RAM for fast data processing
  • Storage: Options for SSDs or HDDs depending on operational needs
  • Operating System Compatibility: Can run on Windows 10 IoT, providing a stable and secure platform

Purpose of Use:

The FEC XC-574 is designed for businesses requiring a compact yet powerful computer that can serve dual purposes: as a dynamic retail POS system handling multiple peripherals and transactions or as a dependable backend server managing critical business operations.

How to Use:

Install the FEC XC-574 by connecting it to your business network and peripherals. Configure it according to the specific requirements of your POS or server setup. Regular updates and maintenance will ensure optimal performance and longevity.

Supported Industries:

This box PC is ideal for retail businesses needing a powerful point of sale system or for companies requiring a stable and efficient server. Its versatile nature also makes it suitable for industries like hospitality, where both reliability and performance are crucial.

Benefits & Compatibility:

  • Enhanced Operational Efficiency: With its powerful processor and extensive I/O options, the XC-574 can handle multiple tasks simultaneously, improving business operations.
  • Adaptability: Its compact size and significant customization options allow it to fit into any business environment and meet various technical needs.
  • Long-term Reliability: Built to last, offering businesses a dependable technology solution that reduces the need for frequent upgrades or replacements.

Warranty and FAQs:

Comes with a manufacturer's warranty that covers defects in materials and workmanship. Extensive FAQs and support services are available to help with installation and troubleshooting.

Delivery Services (UAE):

NEO Digital provides prompt and secure delivery services across the UAE, ensuring that businesses can quickly benefit from the capabilities of the FEC XC-574.

After Sales Support:

Our dedicated support team offers comprehensive assistance, from installation to troubleshooting, ensuring that your FEC XC-574 meets and maintains its performance standards.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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