NEOTECH
Fec PP-9735W
Fec PP-9735W
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
FEC PP-9735W: High-Performance All-In-One Panel PC
Overview:
The FEC PP-9735W is an advanced all-in-one panel PC that stands out in the marketplace with its combination of powerful performance, innovative design, and user-centric features. Ideal for sectors like retail, hospitality, and corporate environments, this device enhances operational efficiency and improves user interactions.
Product Description:
The PP-9735W is powered by the Intel Celeron Processor J6412 and comes equipped with a high-speed PCIe M.2 SSD, ensuring rapid processing and data access. Its slim and dual-hinge design allows for adjustable viewing angles and height, making it adaptable to various user environments. The 15.6-inch touch display offers clarity and responsiveness, which is crucial for applications that require frequent interaction.
Key Features:
- Powerful Performance: Equipped with an Intel Celeron J6412 processor, delivering efficient and reliable processing.
- Flexible Design: Features a slim, dual-hinge design that allows for easy adjustment and optimal viewing.
- Fast Storage Solutions: Includes support for high-speed PCIe M.2 SSDs, enhancing overall system responsiveness.
- Versatile Mounting Options: Can be set up as a desktop, pole-mounted, or wall-mounted unit, providing flexibility in deployment.
- Robust Connectivity: Offers multiple USB interfaces and wireless networking capabilities, ensuring easy integration with existing systems.
Product Quality and Performance:
The FEC PP-9735W is designed to withstand the demands of continuous daily use in dynamic business environments. Its durable construction and reliable components ensure long-term performance and reduce the need for frequent maintenance.
Specifications:
- Processor: Intel Celeron Processor J6412
- Display: 15.6-inch touch screen with PCAP technology
- Storage: High-speed PCIe M.2 SSD
- Connectivity: Comprehensive USB interfaces, Ethernet, optional Wi-Fi and Bluetooth
- Operating System: Supports Windows 10, providing compatibility with a wide range of business applications
Purpose of Use:
This panel PC is ideally suited for businesses that require a robust and versatile computing solution for point-of-sale systems, information kiosks, or customer service stations. Its advanced features and adaptability make it perfect for enhancing customer service and operational efficiency in various commercial settings.
How to Use:
To start using the PP-9735W, install it in the desired location using one of the versatile mounting options, connect it to your network and peripherals, and configure it with the necessary software and applications. Regular maintenance should include checking for software updates and ensuring the hardware components remain clean and functional.
Supported OS/Application/Industries:
The Windows 10 operating system allows the PP-9735W to support a broad range of applications, making it suitable for use in industries such as retail, hospitality, and corporate sectors. Its performance and design are tailored to meet the needs of businesses looking for a powerful and adaptable solution.
Benefits & Compatibility:
- Enhanced User Experience: The responsive touch screen and adjustable design improve user satisfaction and accessibility.
- Increased Productivity: Powerful hardware and fast storage options ensure applications run smoothly, increasing workplace efficiency.
- Adaptability: Its versatile mounting and design options allow it to fit seamlessly into any business environment.
Warranty and FAQs:
The FEC PP-9735W comes with a manufacturer’s warranty that covers hardware failures and defects. Comprehensive FAQs and support services are available to assist with setup, usage, or troubleshooting issues.
Delivery Services (UAE):
NEO Digital offers prompt and secure delivery services across the UAE, ensuring that your FEC PP-9735W arrives ready for immediate deployment.
After Sales Support:
Our dedicated support team provides extensive assistance to ensure you get the most out of your investment, offering help from installation to ongoing maintenance and support.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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