NEOTECH
Kuafu UW20 Rugged 10.1 Windows Tablet
Kuafu UW20 Rugged 10.1 Windows Tablet
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
KUAFU UW20 Rugged Windows Tablet
Overview:
The KUAFU UW20 is a powerhouse of a rugged tablet designed for the harsh realities of fieldwork. It features an Intel ApolloLake N3350 CPU, 4GB RAM, and 64GB EMMC storage, ensuring top-notch performance and reliability. With an IP68 waterproof rating, it can withstand drops, dust, and water, making it ideal for use in extreme conditions.
Product Description:
The UW20 brings unmatched ruggedness and performance to your hands. Equipped with a 7.0' IPS touchscreen that's readable in sunlight, it's designed for those who need reliable technology in demanding environments. Whether you're dealing with rain, dust, or the risk of drops, this tablet keeps you going with its hot-swap battery feature, allowing uninterrupted work flows.
Key Features:
- Intel ApolloLake N3350 Processor: Delivers efficient performance for all your tasks.
- 4GB RAM + 64GB EMMC: Ample storage and memory for applications and data.
- IP68 Waterproof: Ready for any environment with complete dust and water resistance.
- 7.0" IPS Display: Bright, clear visuals in any lighting, supporting touch with gloves or wet hands.
- Hot-Swap Battery: Change batteries without powering down, keeping you operational at all times.
Quality and Performance:
Built to the MIL-STD-810G and IP68 standards, the UW20 is more than capable of withstanding rough treatment. From freezing cold to blistering heat, it ensures consistent performance. Its rugged design doesn't compromise on weight or thickness, making it both durable and portable.
Specifications:
- CPU: Intel ApolloLake N3350
- Memory: 4GB RAM, 64GB EMMC
- Display: 7.0' IPS, 1280*800 resolution, 550 nits brightness
- Connectivity: WiFi, Bluetooth, NFC, optional LTE
- Battery: Hot-swap capability, >8 hours usage
Benefits & Compatibility:
The UW20 is designed to enhance efficiency across various sectors, including logistics, construction, and field service. Its compatibility with Windows 10 IoT Enterprise ensures seamless integration with enterprise applications, providing a robust solution for mobile computing needs.
Warranty and Support:
Enjoy peace of mind with a 1-year comprehensive warranty and access to our dedicated support team for any queries or issues. Our extensive FAQ section on the Neotech product services page provides immediate answers to common questions.
Request for Customer Reviews:
Your feedback is invaluable. Please share your experiences with the UW20, helping us to continuously improve and assist fellow customers in making informed decisions.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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