NEOTECH
Logitech G502 Hero RGB Gaming Mouse | 11 Programmable Buttons
Logitech G502 Hero RGB Gaming Mouse | 11 Programmable Buttons
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Experience precision with the Logitech G502 Hero gaming mouse, featuring 25600 DPI, 11 programmable buttons, and RGB backlighting. Perfect for PC gaming.
Overview:
Elevate your gaming setup with the Logitech G502 Hero RGB Gaming Mouse. Designed for serious gamers, this mouse combines high-performance features with a customizable experience, making it an essential tool for achieving gaming excellence. Whether you’re navigating intricate game environments or executing complex commands, the G502 Hero ensures precision and speed with every click.
Product Description:
The Logitech G502 Hero is more than just a gaming mouse—it's your key to dominating the virtual battlefield. Equipped with a HERO 25K sensor, this mouse delivers unmatched accuracy with a DPI range of up to 25600. The 11 programmable buttons allow you to tailor your controls to your playstyle, giving you a competitive edge. With customizable RGB lighting, you can synchronize your mouse with your gaming rig for a cohesive look. The G502 Hero’s durable build and ergonomic design ensure comfort during extended gaming sessions, making it a reliable companion for both casual and competitive gamers.
Key Features:
- HERO 25K Sensor: Industry-leading precision with up to 25600 DPI.
- 11 Programmable Buttons: Customize your commands for seamless control.
- RGB Lighting: Sync with your gaming setup for a personalized aesthetic.
- Ergonomic Design: Comfort-focused design for long gaming sessions.
- Onboard Memory: Save your settings directly on the mouse for quick access.
Product Quality and Performance:
The Logitech G502 Hero is renowned for its exceptional quality and performance. It meets rigorous industry standards and has been tested extensively to ensure reliability. The optical sensor's high precision allows for smooth tracking, whether you’re making rapid movements or subtle adjustments. User reviews highlight the mouse's responsiveness and the significant impact it has on improving in-game performance.
Specifications:
- DPI: 25600
- Buttons: 12 (11 programmable)
- Tracking Method: Optical
- Interface Type: USB
- Backlit: RGB
- Dimensions: [Specify dimensions here]
- Weight: [Specify weight here]
Purpose of Use:
Designed for gaming enthusiasts, the Logitech G502 Hero is perfect for those seeking precision and control. It caters to FPS, MOBA, and RTS players who require a mouse that responds accurately to every movement and click.
How to Use:
Plug the Logitech G502 Hero into your computer via the USB port. Download the Logitech G HUB software to customize the buttons, DPI settings, and RGB lighting. Adjust the DPI settings to match your gameplay style and save your configurations to the mouse's onboard memory for quick access during gameplay.
Supported OS/Application/Industries:
The Logitech G502 Hero is compatible with Windows and macOS operating systems. It is ideal for gaming, eSports, and any high-performance computing environment where precision and speed are crucial.
Benefits & Compatibility:
- Energy Efficiency: Low power consumption ensures longer gaming sessions without interruptions.
- Wide Compatibility: Works seamlessly with a variety of operating systems and gaming rigs.
Warranty and FAQs:
Warranty: The Logitech G502 Hero comes with a two-year limited hardware warranty, ensuring peace of mind and product reliability.
FAQs:
-
Q: Can the G502 Hero be used with macOS?
A: Yes, it is compatible with macOS. -
Q: How do I customize the RGB lighting?
A: Use the Logitech G HUB software to personalize your RGB settings.
Packaging/Weight/Dimension:
The Logitech G502 Hero is securely packaged to prevent damage during shipping. Its lightweight design (specify weight here) makes it easy to handle, while the compact dimensions (specify dimensions here) ensure it fits comfortably in your hand.
Shop Today & Receive Your Delivery Across the UAE:
Order the Logitech G502 Hero RGB Gaming Mouse today and enjoy fast, reliable delivery across the UAE. With our efficient shipping, your new gaming gear will be in your hands in no time.
Best Price Guarantee:
At NEOTECH Store, we guarantee the best price for the Logitech G502 Hero. Shop with confidence knowing you’re getting the best value for your money.
After-Sales Support:
Our commitment to customer satisfaction doesn’t end with your purchase. We offer exceptional after-sales support, ensuring that any questions or issues you encounter are promptly addressed.
Request for Customer Reviews and Testimonials:
We value your feedback! Share your experience with the Logitech G502 Hero to help other gamers make informed decisions.
Stock Availability:
The Logitech G502 Hero is currently in stock. We recommend verifying stock availability if you are planning a time-sensitive purchase.
Get in Touch:
For inquiries or additional information, please contact our support team. We’re here to help you make the most out of your gaming experience.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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