NEOTECH
Customer Display - Neotech NT-R7220
Customer Display - Neotech NT-R7220
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Product Title
Neotech NT-R7220 VFD Display - Enhanced Customer Interaction
Overview
The Neotech NT-R7220 VFD Customer Display revolutionizes customer engagement with its high-visibility blue-green Vacuum Fluorescent Display and support for multiple command modes. Designed for versatility, it seamlessly integrates with a broad range of POS systems, elevating the customer experience across various business environments.
Product Description
The Neotech NT-R7220 features a 20-column by 2-line dot matrix display, ensuring outstanding readability from wide viewing angles. It supports an extensive array of 95 alphanumeric and 32 international characters, catering to global business needs. Engineered for hassle-free connectivity, this display is compatible with numerous POS products and comes with standard OPOS/JPOS drivers, facilitating straightforward setup and operation. Its adaptable power supply range (5V to 24V) safeguards against improper power input, enhancing device reliability.
Key Features
- Bright blue-green VFD technology for superior visibility.
- Extensive character support for versatile application.
- Wide viewing angle with horizontal rotation up to 355°.
- Compact and durable design, easy to integrate into any setup.
- Flexible connectivity with RS-232(serial) / USB interfaces.
- High reliability, boasting an MTBF of 30,000 hours.
Quality and Performance
Constructed to meet rigorous quality standards and deliver exceptional performance, the NT-R7220 ensures reliability with its high brightness (500~1000 cd/m2), durable build, and an impressive MTBF of 30,000 hours. Its certification by FCC, CE, and ROHS further attests to its compliance with safety and environmental standards.
Specifications
- Display: Blue-green VFD, 20 columns x 2 lines
- Characters: 95 alphanumeric, 32 international
- Connectivity: RS-232(serial) / USB
- Power Supply: 5~24 VDC
- Dimensions: 168(W) x 66.5(D) x 28(H) mm
- Weight: Approx. 800 grams
Purpose of Use
Ideal for businesses looking to enhance customer interactions and streamline operations, the NT-R7220 serves as an indispensable tool in retail, hospitality, and more, providing clear, immediate customer communication.
Supported Operating Systems (OS)
Ensures broad compatibility across various operating systems, facilitating easy integration into existing setups.
Supported Applications
Perfect for applications that require dynamic customer information display, including POS systems, service counters, and information kiosks.
Supported Industries
A versatile solution for retail, hospitality, and any sector aiming to improve customer service and efficiency.
Benefit Effect
Improves customer satisfaction and operational efficiency by providing clear, real-time communication, enhancing the overall customer experience.
Warranty Information
Comes with a 1-year warranty, offering peace of mind and support for any concerns or issues that may arise.
Delivery Services
"Offering fast and reliable delivery across the UAE, including Dubai, Abu Dhabi, Al Ain, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Our commitment ensures timely and secure delivery to your doorstep."
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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