NEOTECH
Panasonic POS Terminal
Panasonic POS Terminal
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Panasonic Stingray Envo POS Terminal
Overview:
Introducing the Panasonic Stingray Envo, the next step in POS technology evolution. With its innovative modular design, the Stingray Envo sets a new benchmark for performance, durability, and flexibility in the retail environment. Designed to meet the demanding needs of modern retail operations, Envo provides endless mounting options, efficiency in maintenance, and the reliability that comes from decades of Panasonic’s industry leadership.
Product Description:
The Panasonic Stingray Envo revolutionizes the point of sale experience with its unparalleled versatility and state-of-the-art technology. Equipped with a VESA mount, it can be adapted to any retail setting, from countertop to wall-mount and beyond. Its rugged build ensures it can withstand even the harshest environments, making it an ideal choice for any business. The Envo's LED screens offer superior visibility and energy efficiency, ensuring operational excellence and enhanced customer interaction.
Key Features:
- Modular Design: Tailored for economic efficiency, allowing for customization without excess cost.
- Versatile Mounting: VESA mount compatible for limitless installation options.
- Rugged Durability: IP-rated, aluminum alloy chassis designed for longevity in any environment.
- LED Technology: High-contrast screens for easier viewing and energy savings.
- Upgradeable: Processor and RAM can be upgraded to keep pace with business growth.
Product Quality and Performance:
Panasonic's Stingray Envo stands out for its robust build quality and performance. Factory testing guarantees reliability, while the energy-efficient LED technology enhances screen visibility and reduces operational costs. Its modular nature not only simplifies maintenance and upgrades but also doubles the performance of previous models, ensuring a longer life span and consistent customer satisfaction.
Specifications:
- Display Technology: LED backlight for high-contrast visuals.
- Storage Options: 2 HDD or SSD with RAID for extensive storage.
- Connectivity: 10 USB ports (2 powered), WiFi capable, accommodating a wide range of peripherals.
- Customization: Magnetic stripe readers, optional touchscreen displays, and customer-facing screens enhance service speed and functionality.
Purpose of Use:
Designed for businesses seeking a POS solution that combines flexibility with performance, the Stingray Envo excels in any setting from quick-service restaurants to high-end retail. Its customizable features and eco-friendly design make it the smart choice for enhancing operational efficiency and customer service.
How to Use:
The Stingray Envo is user-friendly, requiring minimal tools for maintenance and upgrades. Its open platform allows for the running of virtually any software, making it adaptable to specific business needs. The top-mounted I/O panel facilitates easy cable management and peripheral connectivity.
Supported OS/Application/Industries:
This POS terminal is ideal for a wide range of applications and industries, thanks to its open platform and powerful performance. Whether for retail, hospitality, or service-based businesses, Envo’s speed, storage options, and customizable features support various operating systems and software, making it a versatile choice for any setting.
Benefits & Compatibility:
- Energy Efficient: Meets ENERGY STAR requirements, reducing power consumption and operational costs.
- Customer Engagement: Enhanced by rear screens for order confirmation and POP, along with optional touchscreen interfaces.
- Service Speed: Magnetic stripe readers and optional fingerprint sensors streamline transactions and improve accuracy.
Warranty and FAQs:
Panasonic offers comprehensive support for the Stingray Envo, including a robust warranty and accessible customer service for troubleshooting and FAQs. This commitment ensures that businesses can rely on the Stingray Envo for continuous, dependable service.
Eco Ideas:
Aligned with Panasonic’s Eco Ideas initiative, the Stingray Envo is designed for minimal environmental impact, featuring reduced power consumption and a commitment to sustainability without compromising performance.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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