NEOTECH
POSTECH PT-R1215: 21.5" Touchscreen POS System
POSTECH PT-R1215: 21.5" Touchscreen POS System
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Advanced 21.5" POSTECH Touch POS System for Efficient Restaurant Management
Overview
Introducing the POSTECH PT-R1215, a state-of-the-art touch POS system designed to enhance the efficiency and management of modern restaurants. This system features a 21.5-inch true flat, capacitive touchscreen, making it an ideal solution for fast-paced food service environments where speed and reliability are paramount.
Product Description
The POSTECH PT-R1215 POS System offers a sleek design combined with powerful functionality. It runs on Windows 10 or 11 and is equipped with various configurations of memory and SSD options, making it adaptable to your specific operational needs. With its aluminum alloy body and a range of certifications including FCC, CE, and ROHS, this POS system is built to withstand the rigors of daily use in busy restaurant settings.
Key Features
- Large Touchscreen Display: 21.5-inch capacitive screen with a resolution of 1920x1080 for clear, responsive interaction.
- Flexible Operating Systems: Choose between Windows 10 or 11 to suit your software requirements.
- Durable Build: Aluminum alloy construction with a sleek finish in either white or black, ensuring durability and style.
- Versatile Connectivity: Includes USB, LAN, VGA, and COM ports for comprehensive peripheral integration.
Product Quality and Performance
The POSTECH PT-R1215 is engineered for performance, featuring an optional Intel Baytrail i3/i5/i7 CPU and up to 8GB of memory. It is designed to deliver speed and reliability, essential for managing complex transactions and customer interactions effectively.
Specifications
- Processor Options: Intel Baytrail i3/i5/i7.
- Memory Options: 4GB/8GB RAM.
- Storage Options: SSDs available in 128GB, 256GB, or 512GB.
- I/O Ports: Multiple USB and RS232 COM ports, VGA, LAN, and more for extensive peripheral capabilities.
Purpose of Use
Ideal for the catering and retail industries, the POSTECH PT-R1215 supports applications in hotels, restaurants, fast-food chains, and retail stores. Its robust design and advanced features make it perfectly suited for environments that demand high-performance and continuous reliability.
How to Use
Set up the POSTECH PT-R1215 effortlessly with its plug-and-play interface. It supports multiple viewing angles and operates efficiently within a wide range of temperatures, making it suitable for any front-of-house or back-office environment in the hospitality industry.
Supported OS/Application/Industries
This POS system is compatible with industry-standard software and offers exceptional adaptability, making it suitable for various commercial applications, including retail and hospitality.
Benefits & Compatibility
- Energy Efficient: Low power consumption with a high-efficiency power adaptor.
- Space-Saving Design: Compact footprint, perfect for setups with limited space.
- Industry Versatility: Tailored for a multitude of settings including casual and fine dining establishments.
Warranty and FAQs
The POSTECH PT-R1215 comes with a 2-year warranty on the printer and additional support for the operating system. Our detailed FAQ section provides quick solutions to common issues, ensuring minimal downtime.
Shop Today & Receive Your Delivery Across the UAE!
Order your POSTECH PT-R1215 today and take advantage of our reliable delivery service throughout the UAE. Equip your business with this top-notch POS system to enhance operational efficiency and customer satisfaction.
After Sales Support
We are committed to providing excellent after-sales support. Our dedicated team is here to ensure your POS system continues to function optimally, supporting the success of your business.
Request for Customer Reviews and Testimonials
We value your feedback on the POSTECH PT-R1215. Your insights help us continue to improve and provide better products and services.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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