NEOTECH
Xprinter XP-DT325B 3-Inch Sticker Printer
Xprinter XP-DT325B 3-Inch Sticker Printer
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Discover the XP-DT325B 3-Inch Sticker Printer with fast printing, compact design, and versatile connectivity options. Ideal for high-resolution labels.
Overview:
Introducing the XP-DT325B 3-Inch Sticker Printer, a compact and innovative solution designed to meet all your low-to-medium volume printing needs. This high-performance printer features a sleek design that saves space and simplifies paper loading with an adjustable paper guide. With a fast printing speed of up to 152 mm/s and support for various media types, the XP-DT325B stands out as a versatile and efficient tool for your labeling tasks.
Product Description:
The XP-DT325B direct thermal desktop printer combines reliability and advanced features to handle a wide range of printing applications. Its robust design and rich interface options, including USB, WIFI, or Bluetooth, make it ideal for diverse environments. This printer excels in producing high-resolution shipping labels, product markings, and graphic solutions with precision.
Key Features:
- Compact Design: Saves space without compromising functionality.
- Easy Paper Loading: Adjustable paper guide for quick setup.
- High-Speed Printing: Maximum speed of 152 mm/s.
- Versatile Media Support: Handles continuous, gap, black mark, fan-fold, and punched hole media.
- Connectivity Options: USB, WIFI, or Bluetooth interfaces for flexible use.
Product Quality and Performance:
The XP-DT325B is built to deliver exceptional quality and performance. With a print resolution of 203 DPI, it ensures crisp and clear labels. Its reliable thermal printing method and robust construction make it a dependable choice for various industries. Customer testimonials highlight its ease of use and consistent output.
Specifications:
- Resolution: 203 DPI
- Printing Method: Direct Thermal
- Max Print Speed: 152 mm/s
- Max Print Width: 80 mm (3.15")
- Media Width: 20 ~ 82 mm (0.78" ~ 3.2")
- Interface: USB, Optional WIFI/Bluetooth
- Dimensions: 187(D) x 162(W) x 146(H) mm
- Weight: 1.1 kg
Purpose of Use:
Designed for small to medium businesses, the XP-DT325B is perfect for printing shipping labels, product labels, and more. Its compact design and high-speed performance make it ideal for retail, logistics, and manufacturing environments.
How to Use:
Set up the XP-DT325B by connecting it to your desired interface (USB, WIFI, or Bluetooth). Load the media using the adjustable paper guide, and start printing high-quality labels. For optimal performance, follow the maintenance guidelines provided in the user manual.
Supported OS/Application/Industries:
The XP-DT325B supports Windows, Linux, and Mac operating systems, making it suitable for various applications. It is particularly useful in retail, logistics, and manufacturing industries.
Benefits & Compatibility:
- Energy Efficient: Low power consumption with a DC 24V, 2.5A, 60W adaptor.
- Wide Compatibility: Works with multiple operating systems and applications.
- User-Friendly: Simple setup and operation enhance user experience.
Warranty and FAQs:
The XP-DT325B comes with a one-year warranty covering defects in materials and workmanship. For common questions and troubleshooting tips, refer to the Neotech product services page or contact our sales representative.
Packaging/Weight/Dimension:
Each unit is packaged securely to ensure safe delivery. The printer's dimensions are 187(D) x 162(W) x 146(H) mm, with a weight of 1.1 kg.
Shop Today & Receive Your Delivery Across the UAE:
Order the XP-DT325B 3-Inch Sticker Printer today and enjoy reliable delivery across the UAE. We offer swift and secure shipping to ensure you receive your product on time.
Best Price Guarantee:
We monitor market prices to offer the best value. If you find a lower price, we'll match it. Shop with us for the best deals in Dubai, UAE.
After Sales Support:
Our dedicated after-sales support team is here to assist you with any issues or questions you may have post-purchase.
Request for Customer Reviews and Testimonials:
We value your feedback. Share your positive experiences to help others make informed decisions.
Stock Availability:
Most items are available in stock. For non-standard items, availability typically takes 10-15 working days after confirmation.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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