NEOTECH
Weighing Scale - Rongta RLS1100-2
Weighing Scale - Rongta RLS1100-2
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Rongta RLS1100: The Ultimate Barcode Weighing Label Scale
Overview The RONGTA RLS1100 Barcode Weighing Label Scale is an innovative solution tailored for the dynamic needs of retail and industrial sectors. Combining precision weighing with efficient barcode labeling, this device streamlines operations, enhancing productivity and accuracy.
About the Product Designed for versatility, the RONGTA RLS1100 supports weights up to 30kg, with a verification scale interval fine-tuned for accuracy. Its standout feature is the integrated thermal printer, capable of printing barcoded labels directly from the weighing platform, supporting a variety of barcode formats for comprehensive tracking and inventory management.
Quality and Performance
- Durability: Water-proof, moisture-proof, and insect-resistant design ensures long-term reliability.
- Ease of Use: Features a drawable printer for quick paper replacement and a user-friendly interface for seamless operation.
- Functionality: Offers PLU updates, editing online, and supports up to 10,000 commodities with 224 hotkeys for efficient product management.
- Connectivity: Equipped with RS232, Ethernet, or Wi-Fi for easy integration into existing systems.
Specifications
- Max Capacity: Options of 6/15kg or 15/30kg
- Display: Two-line LCD for clear data presentation
- Interface: Multiple connectivity options including RS232 and Ethernet
- Printing Speed: 80mm/s for rapid label production
- Power Supply: AC100~240V, 50/60Hz
Purpose of Use Ideal for businesses requiring accurate weighing and detailed labeling, such as supermarkets, warehouses, and manufacturing units. The scale's precision and adaptability make it a valuable asset for enhancing operational efficiency.
Supported Operating Systems (OS) The scale's functionality is designed to be independent of operating systems, ensuring broad compatibility with various POS systems and software for data management.
Supported Applications and Industries The RONGTA RLS1100 is a versatile tool for retail, logistics, and manufacturing, capable of handling tasks from inventory management to shipping and receiving.
Benefit Effect Businesses will benefit from the RLS1100's dual functionality, combining accurate weighing with instant label printing. This reduces manual errors, saves time, and enhances the overall efficiency of product management and sales processes.
Warranty Information The RONGTA RLS1100 comes with a comprehensive warranty, covering manufacturing defects and ensuring reliable performance.
Delivery Services in the UAE We offer fast and reliable delivery services across the UAE, covering Dubai, Abu Dhabi, Al Ain, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Our aim is to ensure that businesses can quickly and easily access our advanced weighing solutions.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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