NEOTECH
Weighing Scale - Rongta RLS1100A
Weighing Scale - Rongta RLS1100A
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Product Title:
Digital Label Printing Scale RLS1000A
Overview:
The RLS1000A Digital Weighing Scale for Barcode Label Printing is a cutting-edge tool designed to enhance operational efficiency in retail environments. It uniquely combines accurate weighing capabilities with advanced printing technology, making it an indispensable asset for businesses looking to streamline their product labeling process.
Product Description:
The RLS1000A is an innovative digital weighing scale equipped with dual monitors for brand promotion and a double motor design ensuring high efficiency and stability. Its sleek design features a drawer-type printing model for easy paper loading. This scale is designed to withstand challenging conditions with its dampproof and insect prevention design. It boasts an ultra-large capacity, storing up to 10,000 items and supporting 224 hotkeys for quick access.
Key Features:
- Dual monitors for enhanced display and promotional capabilities.
- Double motor design ensures reliable and stable printing performance.
- Drawer-type printing module for hassle-free paper loading.
- Dampproof and insect-proof design for increased durability.
- Supports storage of 10,000 items and 224 hotkeys for immediate access.
- Multipurpose upper software for comprehensive commodity management.
Quality and Performance:
The RLS1000A adheres to the highest quality standards, featuring a robust design that prevents moisture and insect damage. Its performance is characterized by a high printing speed of 80mm/s and supports various barcode formats, ensuring versatility and reliability in retail settings.
Specifications:
- Max Capacity: 6/15KG and 15/30KG with precise scale intervals.
- Display: Dual line LCD with a comprehensive layout.
- Keyboard: Mylar Button with 140 buttons including function and hot keys.
- Data Storage: Can store up to 10,000 PLUs.
- Printing Speed: 80mm/s for efficient label printing.
- Interface: RS232+Ethernet or RS232+Ethernet+WIFI for versatile connectivity.
Purpose of Use:
Designed for retail environments, the RLS1000A streamlines the process of weighing and labeling products, enhancing operational efficiency and accuracy in pricing and inventory management.
Supported Operating Systems (OS):
Compatible with various operating systems to ensure seamless integration into existing retail management systems.
Supported Applications:
Works with a range of applications for commodity management, item queries, account checking, and more, providing a versatile tool for retail operations.
Supported Industries:
Ideal for supermarkets, grocery stores, and any retail business requiring efficient product weighing and labeling.
Benefit Effect:
Users benefit from improved operational efficiency, accurate inventory and pricing management, and enhanced customer satisfaction through quick and reliable service.
Warranty Information:
Includes a comprehensive warranty covering parts and labor, ensuring peace of mind and reliable support for users.
Delivery Services:
Offers reliable and speedy delivery across the UAE, covering major cities and emirates to ensure customers receive their products promptly and securely.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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