NEOTECH
Rongta Aurora Y2: Precision Weighing for All Industries
Rongta Aurora Y2: Precision Weighing for All Industries
Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Discover the Rongta Aurora Y2 PC Scale for precise weighing across industries. Fast, accurate, and built to last. Perfect for retail and logistics. Buy now!
Overview:
The Rongta Aurora Y2 PC Scale is engineered for precision and versatility across multiple industries. Designed for seamless operation in retail, logistics, and industrial settings, it delivers unparalleled accuracy. Whether you need precise weight measurements or reliable label printing, the Aurora Y2 is the ideal solution, combining cutting-edge technology with user-friendly features.
Product Description:
The Rongta Aurora Y2 PC Scale offers high-precision weighing capabilities with a robust design. Featuring a high-definition LCD screen, multi-point capacitive touch, and seamless integration with PC systems, it ensures efficiency in daily operations. This scale provides advanced thermal printing and supports both Windows and Android, making it a perfect choice for diverse business environments. Built for reliability and speed, the Aurora Y2 helps streamline workflows, improving operational efficiency and customer satisfaction.
Key Features:
- High-Definition Display: Clear and easy-to-read measurements.
- Capacitive Touchscreen: Intuitive, responsive touch interface.
- Versatile PC Integration: Supports Windows 10/11 and Android 7.1.2 systems.
- High-Precision Sensor: Accurate weight measurements up to 15kg.
- Thermal Printer: Built-in, fast, and clear printing at 70mm/s.
Product Quality and Performance:
The Rongta Aurora Y2 PC Scale is built for durability and consistent performance in demanding environments. Equipped with a high-precision sensor, it ensures exact weight measurements every time. With a robust design, this scale is tested against quality standards to guarantee long-term reliability, making it a great investment for businesses looking for accuracy and dependability.
Specifications:
- Operating Systems: Windows 10/11, Android 7.1.2
- Connectivity: Ethernet, USB, WiFi
- Capacity: Up to 15kg, with a 2g/5g precision scale interval
- Printer Speed: 70 mm/s
- Display Size: 15.6-inch main screen, 10.1-inch secondary screen
Purpose of Use:
Ideal for retail, supermarkets, and logistics, the Aurora Y2 PC Scale enhances productivity by providing precise weight measurements and fast label printing. It’s designed to streamline operations and improve customer service, making it a perfect addition to businesses needing accuracy and speed.
How to Use:
To operate the Aurora Y2 PC Scale, power it on and follow the on-screen instructions. The capacitive touchscreen allows for easy setup and use. Regular maintenance involves cleaning the screen and ensuring that the printer has sufficient thermal paper.
Supported OS/Application/Industries:
The Aurora Y2 PC Scale is compatible with both Windows and Android systems, making it versatile for use in retail, logistics, and various industrial applications. It offers seamless integration with existing systems to improve operational workflows and customer service efficiency.
Benefits & Compatibility:
- Energy Efficient: The scale operates with minimal power consumption.
- Compatibility: Works with multiple operating systems, providing flexibility for businesses using diverse platforms.
- User-Friendly: Intuitive interface requires minimal training.
Warranty and FAQs:
The Aurora Y2 PC Scale comes with a 1-year warranty. Should any issues arise, refer to our comprehensive FAQ section or contact our support team for assistance. The product is built to last and offers superior after-sales support for customer satisfaction.
Packaging, Weight & Dimension:
- Package Dimensions: 588mm x 493mm x 620mm
- Included Accessories: Power cord, adapter, warranty card, certificate, quick installation guide, and a thermal paper roll.
- Weight: Lightweight, making it easy to handle during installation.
Delivery Information:
We offer fast and reliable delivery across the UAE. Place your order today and receive your Rongta Aurora Y2 PC Scale in just a few business days, with full tracking and support available.
Customer Reviews:
We highly value customer feedback! If you’ve used the Aurora Y2 PC Scale, please leave a review to help others discover its benefits.
Stock Availability:
While we strive to keep all items in stock, please contact us to verify availability for time-sensitive orders. For custom or large-scale orders, we offer expedited services to ensure your needs are met.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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