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Receipt Printer - Rongta RP820

Receipt Printer - Rongta RP820

Regular price Dhs. 600.00 AED
Regular price Dhs. 750.00 AED Sale price Dhs. 600.00 AED
Sale Sold out
Tax included. Shipping calculated at checkout.


Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Product Title:

RP820 Thermal Receipt Printer - Fast & Versatile


The RP820 Thermal Receipt Printer stands out with its elegant design and superior functionality. Tailored for high-demand environments, it offers a blend of speed, efficiency, and versatility in black or luxury gold, ensuring seamless integration into any business setting.

Product Description:

The RP820 is designed to enhance operational efficiency with its high-speed printing capabilities of up to 300mm/s. Its sophisticated design is complemented by flexible installation options, allowing for countertop or wall placement. The printer supports a wide range of connectivity options, including Wifi, making it a perfect fit for various business applications from kitchens to front desks.

Key Features:

  • High-Speed Printing: Rapid 300mm/s printing speed to keep pace with busy environments.
  • Versatile Design: Available in black or luxury gold with optional color light or beeper order alarms.
  • Flexible Installation: Can be installed on a countertop or mounted on a wall.
  • Ease of Use: Drop-in paper loading with an auto cutter for partial/full cuts.
  • Broad Compatibility: Supports Parallel, Serial, USB, and Ethernet interfaces.

Quality and Performance:

The RP820 is built to last, with a reliability rating of 70 million lines for the MCBF and 150km for the thermal printing head. It also features a robust auto cutter designed for 2 million cuts, ensuring consistent performance and longevity.


  • Printing Method: Direct thermal printing.
  • Resolution: 203dpi, with effective printing widths of 72mm or 64mm.
  • Paper Specs: Supports paper widths of 79.5±0.5mm with a roll diameter of Φ80mm.
  • Connectivity: Multiple interfaces including USB, Ethernet, and Wifi options.
  • OS Support: Compatible with Windows, Linux, and Mac operating systems.

Purpose of Use:

Designed for fast-paced settings such as retail, hospitality, and service industries, the RP820 enhances transaction efficiency and customer satisfaction.

Supported Operating Systems (OS):

  • Windows (2003, XP, 7, 8, 10)
  • Linux
  • Mac

Supported Applications:

Ideal for POS systems, kitchen orders, and reception areas in various business sectors.

Supported Industries:

Retail, hospitality, food service, healthcare, and more, benefitting from efficient, reliable receipt printing.

Benefit Effect:

Users experience significant improvements in transaction speed, reduced wait times, and enhanced customer service, directly impacting business efficiency and customer satisfaction.

Warranty Information:

Includes a comprehensive warranty covering parts and labor, with specific terms and duration detailed for user assurance.

Delivery Services:

We offer reliable and speedy delivery across the UAE, covering Dubai, Abu Dhabi, Al Ain, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain, ensuring your product arrives on time and in perfect condition.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024


For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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