NEOTECH
POS Terminal - Sunmi D2S Kds
POS Terminal - Sunmi D2S Kds
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Product Title: SUNMI D2s KDS Smart Terminal
Questionnaire Answer:
Yes, the SUNMI D2s KDS Smart Desktop Terminal streamlines kitchen operations with its Android OS, vibrant display, and versatile connectivity, making it ideal for busy restaurant environments.
Overview
The SUNMI D2s KDS is an advanced smart desktop terminal specifically designed to optimize kitchen operations and order management in restaurants. Its combination of powerful features and an intuitive interface facilitates seamless communication and enhances efficiency, making it an essential tool for modern culinary settings.
About Product
- Sleek Design: Fits effortlessly into any kitchen setup with its compact and modern aesthetic.
- Android OS: Runs on Android 7.1, offering broad compatibility with kitchen management apps.
- Quad-Core Processor: Delivers reliable performance for smooth and efficient kitchen operations.
- Vibrant Display: A 10.1-inch touchscreen provides easy and intuitive management of orders.
- Versatile Connectivity: Features Wi-Fi, Ethernet, and USB for comprehensive communication solutions.
- Real-time Order Updates: Ensures kitchen staff are always up-to-date with order statuses.
- Customizable Interface: Allows for personalized layouts and color-coded orders to streamline tracking.
- Durable Build: Constructed to endure the high demands of a busy kitchen, ensuring durability.
- Easy Installation: Quick setup with its plug-and-play design, simplifying the integration process.
Quality and Performance
The SUNMI D2s KDS stands out for its exceptional performance and robustness, designed to meet the high demands of restaurant kitchens. Its efficient processor, durable construction, and user-friendly design guarantee a seamless and productive kitchen workflow.
Description and Specifications
This terminal is engineered to support dynamic kitchen environments, featuring a powerful processing unit, high-resolution display, and extensive connectivity options. It simplifies complex order management tasks, enhancing productivity and reducing the margin for error.
Purpose of Use
Ideal for restaurants looking to improve kitchen efficiency, the SUNMI D2s KDS enhances order processing, facilitates real-time communication, and supports the delivery of high-quality customer service, contributing to overall business success.
Supported Operating Systems (OS)
- Android 7.1: Ensures compatibility with a variety of kitchen management applications, enhancing functionality.
Supported Applications and Industries
With its versatile design and comprehensive features, the SUNMI D2s KDS is suitable for a wide range of applications, specifically tailored to improve operations in the restaurant industry and similar culinary establishments.
Benefit and Warranty Information
Adopting the SUNMI D2s KDS offers significant advantages, including streamlined kitchen operations, enhanced order accuracy, and improved customer satisfaction. It is backed by a comprehensive warranty, providing assurance and support.
Delivery Services in the UAE
We provide efficient and reliable delivery across the UAE, covering Dubai, Abu Dhabi, Al Ain, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Our delivery service ensures that your SUNMI D2s KDS arrives quickly and safely, ready to revolutionize your kitchen operations.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 30-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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