NEOTECH
Payment Terminal - Sunmi P2 SmartPad
Payment Terminal - Sunmi P2 SmartPad
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
SUNMI P2 SMARTPAD: Transformative Smart Payment Terminal
Overview: The SUNMI P2 SmartPad Payment Terminal merges the functionality of a tablet with the efficiency of a smart payment device, offering businesses a revolutionary way to conduct transactions. This innovative terminal is designed to enhance the payment process, providing a seamless, secure, and user-friendly experience for both businesses and customers.
About Product: Featuring a large, vibrant touchscreen, the SUNMI P2 SmartPad is powered by Android 9.0 OS, allowing access to a broad spectrum of payment applications. With its Quad-Core processor and flexible connectivity options including 4G LTE, Wi-Fi, Bluetooth, and NFC, it ensures efficient transaction processing and seamless communication.
Quality: Built to endure the demands of daily business operations, the SUNMI P2 SmartPad boasts a durable construction and a long-lasting battery, making it a reliable tool for any industry.
Performance: This terminal is equipped with advanced encryption and security features, safeguarding customer data during transactions. An integrated high-speed barcode scanner and the versatility for various business applications, from POS to inventory management, make it an indispensable asset for enhancing operational efficiency.
Description: The SUNMI P2 SmartPad is tailored for businesses seeking to modernize their transaction processes. Its tablet design, coupled with powerful payment capabilities, provides an intuitive platform for conducting secure and efficient transactions.
Specifications:
- OS: Android 9.0
- Processor: Quad-Core
- Display: Large touchscreen
- Connectivity: 4G LTE, Wi-Fi, Bluetooth, NFC
- Security: Advanced encryption features
- Scanner: Integrated barcode scanner
- Battery: High-capacity
- Design: Durable and user-friendly
Purpose of Use: Ideal for a wide range of industries including retail, hospitality, and food service, the SUNMI P2 SmartPad is designed to streamline payment processing, inventory management, and customer service, enhancing overall business efficiency and customer satisfaction.
Supported Operating Systems (OS): Runs on Android 9.0, ensuring compatibility with a wide range of applications and services designed to optimize business operations.
Supported Applications: Easily integrates with leading payment processing, inventory management, and customer service applications.
Supported Industries: Versatile and efficient, the SUNMI P2 SmartPad is perfect for businesses across various sectors looking for innovative payment solutions to improve their service delivery and operational productivity.
Benefit Effect: Businesses can expect an enhanced payment experience, improved operational efficiency, secure transactions, and increased customer satisfaction.
Warranty Information: Comes with a comprehensive warranty, ensuring peace of mind and reliable support for businesses.
Delivery Services: We offer fast and reliable delivery across the UAE, covering Dubai, Abu Dhabi, Al Ain, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Our delivery service is focused on providing an efficient and dependable experience, ensuring businesses can swiftly benefit from the advanced capabilities of the SUNMI P2 SmartPad.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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