NEOTECH
Mobile Terminals - TC52ax Mobile Computer
Mobile Terminals - TC52ax Mobile Computer
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Zebra TC52ax: High-Performance Rugged Mobile Computer
Overview
Introducing the Zebra TC52ax, a rugged mobile computer designed to bring unparalleled efficiency and durability to industries such as retail, manufacturing, and logistics. With its advanced Android operating system and user-friendly 5-inch touchscreen display, the TC52ax streamlines operations with ease. Built to endure the toughest work environments, this device is an ideal companion for workers requiring reliable, high-speed data processing and versatile data capture options on the go.
Product Description
The TC52ax stands out in the Zebra mobile computer lineup with its robust construction and state-of-the-art features. Powered by a 2.2 GHz octa-core processor and equipped with 4GB RAM, it ensures smooth application performance and rapid data processing. The device boasts a 13MP rear camera and a 5MP front-facing camera, enabling high-quality image capture and efficient video communication. Advanced data capture capabilities, including barcode scanning, NFC, and optional RFID reading, empower users to handle a wide range of tasks efficiently. With an IP67 rating for dust and water resistance and designed to survive 5 ft./1.5 m drops, the TC52ax is engineered for durability. Its long-lasting battery supports up to 14 hours of continuous use, ensuring reliability through full shifts.
Key Features
- Rugged Durability: IP67 rating and 5 ft./1.5 m drop specification for unparalleled toughness.
- Advanced Processing Power: 2.2 GHz octa-core processor and 4GB RAM for high-speed performance.
- Versatile Data Capture: Integrated barcode scanner, NFC reader, and optional RFID for comprehensive data collection.
- Extended Battery Life: Up to 14 hours of operation on a single charge to support full shifts.
- High-Quality Cameras: 13MP rear and 5MP front-facing cameras for detailed imaging and video calls.
- Wireless Connectivity: Wi-Fi, Bluetooth, and cellular data options for seamless communication.
- Android Operating System: User-friendly interface with access to numerous applications and tools.
Quality and Performance
The TC52ax has garnered praise for its exceptional performance and reliability in demanding environments. Users highlight its fast data processing, ease of use, and robust data capture capabilities as key factors in enhancing productivity and operational efficiency.
Specifications
- OS: Android with future-proof support for updates.
- Display: 5-inch touchscreen with high visibility in varying lighting conditions.
- Processor: 2.2 GHz octa-core.
- Memory: 4GB RAM, expandable storage options.
- Cameras: 13MP rear, 5MP front.
- Connectivity: Wi-Fi, Bluetooth 5.0, optional cellular.
- Battery: Up to 14 hours of continuous use.
- Durability: IP67 water and dust resistance, 5 ft./1.5 m drop tolerance.
Purpose of Use
The TC52ax is optimized for workers in retail, manufacturing, logistics, and other industries needing a durable, high-performance mobile device for inventory management, order processing, asset tracking, and more.
Supported Operating Systems/Applications/Industries
This device seamlessly integrates into various industry-specific applications, supporting operating systems and applications necessary for retail sales, warehouse management, transportation logistics, and field service operations.
Benefit Effect
Implementing the Zebra TC52ax in your workflow can significantly increase productivity, minimize downtime, and enhance data accuracy, directly contributing to improved operational efficiency and customer satisfaction.
Warranty Information and FAQs
Zebra provides a 1-year warranty for the TC52ax, with detailed support and FAQs available on https://neotech.ae/pages/product-services, ensuring users have access to reliable service and support.
Delivery Services (specific to the UAE)
Our comprehensive delivery services ensure prompt and secure delivery of the Zebra TC52ax across all major cities and emirates in the UAE, facilitating a smooth integration into your business operations.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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