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NEOTECH

Label Printer - Xprinter XP-320B

Label Printer - Xprinter XP-320B

Regular price Dhs. 312.00 AED
Regular price Dhs. 412.00 AED Sale price Dhs. 312.00 AED
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Tax included. Shipping calculated at checkout.

Shipping

Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Product Title:

XP-320B Compact Thermal Printer

Overview:

The XP-320B Compact Thermal Printer is a state-of-the-art printing solution designed for efficient and reliable thermal printing. With its compact design and advanced features, it is perfect for retail, hospitality, and small business environments.

About Product:

This thermal printer boasts a 203 DPI resolution, offering crisp and clear printing for a variety of media types. Its direct thermal printing method ensures cost-effective operation without the need for ink or toner.

Quality and Performance:

Featuring a robust build with a print head life of 50 km and a maximum print speed of 127 mm/s, the XP-320B is built to handle high-volume printing tasks. It comes equipped with 4M RAM and 4M FLASH memory, supporting complex print jobs with ease.

Description and Specifications:

  • Model: XP-320B
  • Resolution: 203 DPI
  • Max. Print Speed: 127 mm/s
  • Media Type: Supports continuous, gap, black mark
  • Interface Options: USB, LAN, Serial, WIFI, and 4G for cloud printing
  • Dimensions: 187(D) x 162(W) x 146(H) mm
  • Weight: 1.1 kg

Purpose of Use:

Ideal for applications requiring quick and efficient receipt or label printing, such as in retail point-of-sale, hospitality, ticketing, and healthcare settings.

Supported Operating Systems (OS):

The printer is compatible with Windows, and SDKs are available for Windows, Android, and iOS platforms, facilitating integration into various IT environments.

Supported Applications and Industries:

Its versatility makes it suitable for a wide range of applications across retail, hospitality, healthcare, logistics, and more, providing reliable printing for receipts, tickets, labels, and coupons.

Benefit Effect:

The XP-320B enhances business operations by providing fast, reliable, and high-quality printing solutions, improving customer satisfaction and operational efficiency.

Warranty Information:

Comes with a comprehensive warranty covering defects in materials and workmanship, ensuring peace of mind and reliable support.

Delivery Services:

We offer expedited delivery services across the UAE, including Dubai, Abu Dhabi, Al Ain, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Our commitment is to provide fast, reliable, and secure delivery, ensuring your printer reaches you in perfect condition.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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