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NEOTECH

Label Printer - Xprinter XP-350BM

Label Printer - Xprinter XP-350BM

Regular price Dhs. 460.00 AED
Regular price Dhs. 520.00 AED Sale price Dhs. 460.00 AED
Sale Sold out
Tax included. Shipping calculated at checkout.

Shipping

Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

The XP-350BM and XP-350B are state-of-the-art direct thermal printers designed for efficiency and reliability in various printing applications. Whether it's retail, logistics, healthcare, or hospitality, these models offer robust performance and ease of use.

Overview:

The XP-350 series printers bring advanced technology to your printing operations, making them ideal for labels, receipts, barcodes, and more. Their direct thermal printing method eliminates the need for ink or toner, offering a cost-effective and maintenance-free solution.

Key Features:

  • High-Speed Printing: Achieve printing speeds ranging from 50.8mm/s to a maximum of 152mm/s, enhancing productivity.
  • High Resolution: With a resolution of 203 dpi, these printers deliver clear, crisp prints for texts, barcodes, and graphics.
  • Versatile Connectivity: The XP-350BM model offers Serial, USB, and LAN interfaces, ensuring compatibility with various systems. The XP-350B comes with Serial and USB connectivity.
  • Flexible Media Handling: Supports a wide range of media types and sizes, from paper rolls to adhesive stickers, with widths ranging from 16mm to 82mm.
  • User-Friendly Design: Features like paper exists detection and easy paper load increase operational efficiency.
  • Durable Construction: Designed for the demanding environments of retail, logistics, and healthcare, these printers are built to last.

Specifications:

  • Memory: 384 dots/line for precise character and barcode printing.
  • Barcode Compatibility: Supports a broad array of barcode standards, including PDF417, QR CODE, and Data Matrix for versatile application.
  • Media Adaptability: Handles paper rolls up to 100mm in diameter, with internal support for a minimum of 25mm roll inner diameter.
  • Power Efficiency: Operates on a 24VDC, 2.5A power supply, optimizing energy consumption.
  • Compact Size: With dimensions of 220x148x150mm (D×W×H), these printers fit comfortably in various workspaces.

Purpose of Use:

Designed for businesses looking for a reliable, high-quality printing solution without the high cost of maintenance, the XP-350 series is perfect for producing receipts, labels, and barcodes in settings where accuracy and speed are paramount.

Supported Industries:

  • Retail: For receipts, product labels, and shelf labels.
  • Logistics: For shipping labels, tracking barcodes, and inventory management.
  • Healthcare: For patient IDs, prescription labels, and specimen tracking.
  • Hospitality: For order management and service tagging.

Delivery Services in the UAE:

We provide comprehensive delivery services across the UAE, including Dubai, Abu Dhabi, Al Ain, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain, ensuring timely and secure delivery of your XP-350 series printer.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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