NEOTECH
Receipt Printer - Xprinter XP-58IIK
Receipt Printer - Xprinter XP-58IIK
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Shipping
Shipping
Order Processing Time
Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.
Shipping Time and Options
Q: What shipping options are available?
A:
- Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
- Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
- Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.
Shipping Cost
Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.
Return, Exchange, and Cancellation
Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.
Shipment Confirmation & Order Tracking
Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.
Damages and Loss
Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.
Additional Charges
Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.
Contact Us for Assistance
Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.
At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.
Last updated: 28/03/2024
Overview
The Receipt Printer - Xprinter XP-58IIK is a compact, efficient, and versatile printing solution designed to meet the diverse needs of modern businesses. Its small footprint, combined with high functionality, makes it an ideal choice for retail, hospitality, and other sectors requiring reliable receipt printing.
About Product
The Xprinter XP-58IIK distinguishes itself with a sleek design featuring rounded corners that blend seamlessly into any retail or hospitality setting. It supports various printing options including top and front exit, ensuring adaptability in different working environments. With the addition of a paper out buzzer alarm, businesses can promptly respond to orders, enhancing service delivery.
Quality and Performance
This printer is built to offer high operational reliability with easy drop-in paper loading, supporting QR code printing and a variety of international languages. Its high print speed ensures efficient handling of both graphics and text, making it a powerful tool for fast-paced business environments.
Specifications
- Printing Method: Direct thermal
- Printing Width: 48mm
- Paper Width: 57.5±0.5mm
- Printing Speed: 90mm/s
- Interface Options: USB, Serial, Bluetooth, WiFi
- Power Supply: AC 110V/220V input, DC 12V/2.6A output
Purpose of Use
Designed for businesses requiring fast and reliable receipt printing, the XP-58IIK is perfect for retail stores, restaurants, cafes, and bars. It's also suitable for ticketing and service receipts in entertainment and leisure industries.
Supported Operating Systems (OS)
The Xprinter XP-58IIK is compatible with a wide range of operating systems, ensuring seamless integration with existing setups, including Windows and Linux-based systems.
Supported Applications and Industries
This printer is versatile enough to support applications across various industries, including retail, hospitality, food service, and entertainment. Its reliability and speed make it an essential tool for businesses looking to streamline their operations.
Benefit Effect
Businesses benefit from the XP-58IIK's reliability, ease of use, and high-speed printing capabilities, which improve operational efficiency and enhance customer satisfaction. Its compact design and versatility in language and code support make it a valuable asset for global businesses.
Warranty Information
The Xprinter XP-58IIK comes with a warranty that covers significant printer components, ensuring businesses can rely on its performance and durability over time.
Delivery Services
We provide fast and reliable delivery services across the UAE, covering major cities and regions including Dubai, Abu Dhabi, Al Ain, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain. Our commitment is to ensure timely and efficient delivery, enhancing the customer experience from purchase to operation.
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Return policy
Return policy
Neotech Enhanced Return & Refund Policy FAQ
1. What is the return policy for items purchased from Neotech?
Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.
2. How do I start a return or exchange process?
First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.
3. How and when will I receive my refund?
Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.
4. Are there any costs for returning a product?
No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.
5. What should I do if my order is incorrect, damaged, or defective?
Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.
Additional Information
- Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
- Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
- Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.
Our Commitment
At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.
Last updated: 13/03/2024
WhatsApp
For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52
WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!
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