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NEOTECH

Label Printer - Xprinter XP-H400E

Label Printer - Xprinter XP-H400E

Regular price Dhs. 356.00 AED
Regular price Dhs. 457.00 AED Sale price Dhs. 356.00 AED
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Tax included. Shipping calculated at checkout.

Shipping

Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?
A:

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at support@neotech.ae or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at support@neotech.ae or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

The XP-H400B/XP-H400E Thermal Printer is an advanced and versatile printing solution designed to meet the diverse needs of businesses across various industries. Offering both direct thermal and thermal transfer printing capabilities, this printer is equipped with a robust 32-bit processor for swift label processing and 4MB flash memory for extensive storage of fonts and graphics. With its impressive printing speed of up to 127mm per second and a substantial 300-meter ribbon capacity, it minimizes downtime and enhances productivity.

Overview:

  • High-Speed Printing: Achieves speeds up to 127mm per second, facilitating efficient label printing.
  • Versatile Printing Capabilities: Offers both direct thermal and thermal transfer printing to accommodate different labeling needs.
  • Enhanced Memory: Comes with 8 MB SDRAM and 4MB flash memory, expandable to 4GB for extensive font and graphics storage.
  • Dual-Motor Gear Design: Ensures reliable and stable printing operations.
  • Comprehensive Connectivity: Includes USB and TF card slots, with options for Serial, Parallel, LAN, WIFI, and Bluetooth connections.

Quality and Performance: The printer's high-resolution options (203 DPI for the XP-H400B and 300 DPI for the XP-H400E) ensure crisp and clear label printing. Its durable design is suited for heavy-duty use in challenging environments, ensuring long-term reliability.

Specifications:

  • Dual printing methods for flexibility in label creation.
  • Supports a wide range of media types and sizes.
  • Advanced sensors for accurate media handling.
  • User-friendly interface with a wide array of internal fonts and barcode symbologies.

Purpose of Use: Ideal for retail, logistics, manufacturing, and healthcare industries, the XP-H400B/XP-H400E is perfect for product labeling, inventory management, shipping labels, and more.

Supported Industries:

  • Retail
  • Logistics and Transportation
  • Manufacturing
  • Healthcare

Benefits:

  • Reduces operational downtime with its high-speed printing and large ribbon capacity.
  • Offers flexibility with its dual printing methods.
  • Ensures compatibility with various systems through its comprehensive connectivity options.

Warranty Information: This product comes with a warranty that covers significant components, ensuring peace of mind and reliable service.

Delivery Services in the UAE: We offer fast and reliable delivery services across the UAE, covering Dubai, Abu Dhabi, Al Ain, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain, ensuring your business can quickly benefit from this sophisticated printing solution.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at support@neotech.ae. We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at support@neotech.ae for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at support@neotech.ae. We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at support@neotech.ae or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024

WhatsApp

For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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WELCOME TO NEOTECH, LOOKING FORWARD TO DOING BUSINESS WITH YOU!

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