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Receipt Printer - Xprinter XP-Q837L

Receipt Printer - Xprinter XP-Q837L

Regular price Dhs. 498.00 AED
Regular price Dhs. 598.00 AED Sale price Dhs. 498.00 AED
Sale Sold out
Tax included. Shipping calculated at checkout.


Order Processing Time

Q: How long does it take to process an order?
A: Orders are processed within 1-3 business days, ensuring a prompt start to the shipping process. This timeframe excludes weekends and public holidays.

Shipping Time and Options

Q: What shipping options are available?

  • Local Pickup: Customers can select a pickup option at checkout. Pickup is available from our store located at Computer Building, Store - 13, Al Nahdha St - Bur Dubai - Al Fahidi, Dubai, Dubai 44245, United Arab Emirates, usually ready within 24 hours.
  • Local Delivery: We offer shipping exclusively within the United Arab Emirates, directly to physical addresses (P.O. Boxes excluded).
  • Standard Shipping: Available at checkout with an estimated delivery time of 3-5 business days. For orders totaling AED 1,000.00 and up, shipping is provided free of charge. For orders between AED 0.00 and AED 999.99, a shipping fee of AED 50.00 will be applied.

Shipping Cost

Q: What is the cost of shipping?
A: Shipping is provided free of charge for all orders totaling AED 1,000.00 and up within the United Arab Emirates. For orders under AED 1,000.00, a nominal fee of AED 50.00 applies to cover the shipping expenses.

Return, Exchange, and Cancellation

Q: Can orders be returned, exchanged, or cancelled?
A: Yes, Neotech offers flexible options for return, exchange, and cancellation to ensure your satisfaction. For detailed information, please refer to our comprehensive refund policy.

Shipment Confirmation & Order Tracking

Q: How can I track my order?
A: Upon dispatch, you will receive a confirmation email with a tracking number. The tracking information becomes active within 24-48 hours, allowing you to monitor your order's progress.

Damages and Loss

Q: What should I do if my order arrives damaged or is lost?
A: In the event of damage or loss, please contact us immediately at or via WhatsApp at +971 50 197 52 52 to initiate a claim process. We recommend keeping all packaging materials and damaged goods until your claim is resolved.

Additional Charges

Q: Are there any additional charges for shipping?
A: While standard shipping within the UAE is free for orders over AED 1,000.00, additional charges may apply for urgent or Next Day delivery requests. These fees will be communicated via our live chat service.

Contact Us for Assistance

Q: How can I get more information or assistance with shipping and delivery?
A: For any inquiries or further clarification regarding our Shipping and Delivery Policy, please don't hesitate to contact our customer service team at or by phone at +971 50 197 52 52. We are dedicated to providing a smooth and enjoyable shopping experience for all our customers.

At Neotech, we're committed to delivering exceptional service and ensuring your complete satisfaction with every aspect of your shopping experience, from order placement to delivery.

Last updated: 28/03/2024

Xprinter XP-Q837L: Ultra-Fast Wireless Printer


Introducing the Xprinter XP-Q837L, an innovative 80mm wireless receipt printer designed to cater to the dynamic needs of modern businesses. With features like ultra-fast printing, intelligent cutter control, and effortless maintenance, this printer guarantees efficiency and reliability in high-volume environments.

Product Description:

The XP-Q837L sets new standards in printing quality and speed, offering resolutions up to 203 DPI for sharp, professional receipts. Its direct thermal printing method ensures durability and clarity, while print speeds of up to 300mm/s mean your operations never skip a beat. This model is engineered for simplicity, with firmware updates in as little as 5 seconds and a range of connectivity options to suit any setting. Advanced sensors further enhance its performance, making it a versatile choice for various business applications.

Key Features:

  • High-Speed Printing: Choose from speeds of 230mm/s, 260mm/s, to 300mm/s for rapid service.
  • Intelligent Cutter Control: Automates cutting for seamless transaction flows.
  • Easy Maintenance: Quick 5-second firmware updates and straightforward upkeep.
  • Versatile Connectivity: Includes USB+Serial/USB+Lan with optional Bluetooth/Wifi.
  • Broad Compatibility: Supports Windows, Linux, Mac OS, and Android.

Quality and Performance:

The XP-Q837L is a high-performance printer that delivers consistent, clear prints at remarkable speeds. Its intelligent design and cutting-edge technology ensure it stands up to the demands of busy retail, hospitality, and service environments, offering seamless integration and operational excellence.


  • Print Width: Max. 72mm for wide receipt printing.
  • Interfaces: Flexible options for easy integration into existing systems.
  • Operational Systems Compatibility: Ensures smooth operation across various platforms.

Purpose of Use:

Perfect for retail, hospitality, and other industries that require quick, reliable receipt printing, the XP-Q837L enhances customer interactions and streamlines workflows, making it an invaluable tool for any business looking to improve service efficiency.

Supported Industries:

From bustling retail stores to fast-paced restaurants and cafes, the XP-Q837L is designed to meet the needs of any sector where fast and dependable printing is key to business success.

Warranty Information:

Backed by a robust warranty, the XP-Q837L offers peace of mind, with comprehensive coverage for manufacturing defects and malfunctions, ensuring your investment is protected.

Delivery Services (UAE):

Experience unparalleled service with fast and secure delivery across the UAE. Our commitment to expedient delivery ensures your Xprinter XP-Q837L arrives ready to support your business operations without delay.

Return policy

Neotech Enhanced Return & Refund Policy FAQ

1. What is the return policy for items purchased from Neotech?

Customers may initiate a return within a 7-day window from the date of receipt if the product is in its original, unused condition with tags and packaging intact. A proof of purchase is required. To initiate a return, contact us at We provide a hassle-free return process with free return shipping.

2. How do I start a return or exchange process?

First, contact our customer support at for authorization and instructions. For exchanges, return the item first; once accepted, you can make a new purchase. Returns and exchanges include items bought on sale.

3. How and when will I receive my refund?

Upon receiving your return, we'll inspect it and notify you about your refund's status. Approved refunds are processed within 15 working days to the original payment method. The timeframe for the refund to appear may vary by bank or credit card issuer.

4. Are there any costs for returning a product?

No, Neotech covers all return shipping costs. There are no restocking fees or hidden costs, ensuring a transparent and straightforward process.

5. What should I do if my order is incorrect, damaged, or defective?

Contact us immediately at We prioritize resolving any issues swiftly to ensure your satisfaction.

Additional Information

  • Authorized Return Address: Computer Building, Store 13, Al Nahdha Street, opposite Admiral Plaza Hotel, Al Fahidi, Bur Dubai, 44245, Dubai, United Arab Emirates. Unauthorized returns will not be accepted.
  • Policy Consistency Assurance: Our return policy is regularly reviewed for consistency and accuracy.
  • Need Further Assistance? If you have questions or concerns, please contact us via email at or call/WhatsApp us at +971 50 197 52 52.

Our Commitment

At Neotech, your satisfaction is our top priority. We aim to make every part of your shopping experience as positive and straightforward as possible. Thank you for choosing Neotech.

Last updated: 13/03/2024


For Any Purchasing Questions Please WhatsApp us +971 50 197 52 52

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